Hotel Manager — Lead Team & Guest Experience

Whitbread; Stepps; On-site; GBP 34,000 - 36,000; Full time

Benefits offered by this job

Bonus scheme

Pension Scheme

Whitbread Privilege Card 25% off

33 days annual leave

Perks at Work discounts

Job summary

Premier Inn Glasgow Stepps is seeking an experienced Hotel Manager to lead a dedicated Dream Team and drive exceptional guest satisfaction. You’ll oversee daily operations, frontline teams, and safety, while upholding our brand standards and delivering a warm, welcoming guest experience.

You’ll motivate Front of House and Housekeeping, manage bar and kitchen operations, and spot opportunities to improve performance.

Qualifications

• Previous management experience in the hospitality industry or similar environment where you led a team to success.
• Strong leadership skills with a passion for customer service.
• Excellent team management and communication skills with a warm, genuine approach to people and a capacity to engender trust and win support at all levels
• Commitment to safety and maintaining high standards of service

Responsibilities

• Lead and motivate our team of Front of House and Housekeeping to ensure outstanding service and compliance with our brand standards
• Work with the team to manage daily operations within the hotel, including the bar and kitchen, to keep us the UK’s number one
• Understand the bigger picture and what really matters in your hotel to drive improvement and spot commercial opportunities
• Ensure health and safety standards are met throughout the hotel and to maintain our high-quality standards

Skills

Leadership

Customer service

Team management

Communication

Safety

Job description

Premier Inn Glasgow Stepps is seeking an experienced Hotel Manager to lead a dedicated Dream Team and drive exceptional guest satisfaction. You’ll oversee daily operations, frontline teams, and safety, while upholding our brand standards and delivering a warm, welcoming guest experience.

You’ll motivate Front of House and Housekeeping, manage bar and kitchen operations, and spot opportunities to improve performance.