Hotel Manager

Holiday Inn Washington; Washington; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Career development through programmes

Discounts on hotel stays

Gym and leisure facilities access

Wellbeing and legal support

Job summary

Kew Green Hotels is seeking a transformative General Manager to oversee a 136‑room property located between Durham, Sunderland and Newcastle. You will guide daily operations, drive guest satisfaction and lead a team to deliver outstanding experiences across the guest journey.

You will inspire from the front, develop future leaders, and ensure financial performance while maintaining brand standards. DBS and right-to-work checks apply.

Qualifications

• Strong leadership and people management skills.
• Excellent communication with guests, staff and stakeholders.
• Financial acumen with ability to manage budgets and costs.

Responsibilities

• Oversee day-to-day hotel operations and drive commercial performance.
• Lead and develop HODs, ensure succession planning.
• Ensure compliance with health, safety and licensing laws.

Job description

We are looking for a creative, visionary leader to shape the next chapter at this 136 hotel situated between historic Durham, Sunderland and Newcastle.

This is a role for someone who enjoys developing a business, building momentum and creating a culture where people feel supported, trained and inspired to deliver their best every day.

With a solid understanding of hotel operations, you will lead from the front, inspiring and supporting your team to deliver outstanding experiences at every stage of the guest journey. Creative thinking, commercial drive and a genuine commitment to developing, supporting and inspiring your team will serve you well as you lead this fantastic property.

This role reports to the RegionalGeneral Manager.

About the role

You are responsible for overseeing the smooth running of day-to-day operations while driving the hotel’s commercial performance and long‑term success. Guiding and nurturing your team, you ensure all revenue, guest satisfaction and brand targets are met.

Duties include:

• Managing budgetsand controlling expenditure
• Recruiting, training and managinghotel employees.
• Developing the team of committed HODs, preparing them for their next step, while ensuring a succession plan is in place for each role.
• Ensuringcompliancewith health, safety and licensing laws, as well as maintaining property and amenities.
• Continuously improving businessoperations through standard procedures, maximising revenue and monitoring employee performance.
• Identifying opportunities to grow revenue, strengthen the hotel’s local reputation and maximise the potential of every department.

About You

You are an expert in hotel operations, but what you’re best at is people.

You take pride in building strong teams, developing future leaders and creating an environment where people feel confident, supported and motivated to succeed.

Whether you’re nurturing a nervous new start or developing a future star, you always know how to get the best from your team. You instinctively know when it’s time to step back and empower or when you must lead decisively, and you never shy away from a tough conversation. Providing clear direction to your HODs, you create a culture of ownership, where everyone is committed to achieve together.

An ideal candidate for this role should possess the following attributes:

• Strong Leadership: You motivate and inspire your team, fostering positive work environment by leading from the front.
• Exceptional Communication: With excellent verbal and written communication skills, you are equally comfortable interacting with guests, employees and stakeholders.
• Financial Acumen: A solid understanding of budget management and the ability to drive revenue while controlling costs.
• Solution Driven: In all situations, your main goal is to provide as quick, clear and effective a solution as possible.
• Customer Centric: Dedication to ensuring exceptional guest satisfaction and experience.
• Innovative and Detail Oriented: Proactive in seeking opportunities to improve service delivery and maximise revenue, with a keen eye for detail in overseeing property maintenance, health and safety and compliance
• Team Builder: You enjoy recruiting, developing and empowering people, creating a confident team culture where individuals grow and the whole hotel succeeds.

The successful applicant will be offered a role subject to eligible Right to Work and a Disclosure and Barring Service (DBS) check. This role also requires the successful candidate to hold (or be willing to obtain) a personal licence and act as the Designated Premises Supervisor (DPS). The company will cover the cost, and your consent will be required before appointment.

Benefits

Our rewards package includes:

• Career development through fully funded apprenticeships and our internal development programme.
• Discounts on hotel stays and a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support.

Next Steps

A member of our recruitment team will be in touch to book a 15-minute chat with shortlisted candidates so we can get to know you better. If successful at this stage, you will then be invited to meet the Regional General Manager to discuss the role in greater detail. Final interviews will be conducted by the Director of Operations and Director of People.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know [e-mail]- we’re here to support you.