General Manager

Voco St. Johns; Metropolitan Borough of Solihull; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Employee rates on hotel stays

Discounts at retailers & restaurants

Gym & leisure facilities access

Wellbeing support 24/7

Career development & apprenticeships

Job summary

Kew Green Hotels in Solihull is seeking an experienced General Manager to lead a full-service branded hotel, drive revenue growth, and elevate guest experience in line with the voco brand.

You will manage performance across departments, set annual budgets, implement sales & marketing strategies, and uphold brand standards while developing your team and delivering exceptional results for shareholders and guests.

Qualifications

• Proven leadership in a full-service branded hotel with measurable revenue growth.
• Strong financial acumen to analyse data, drive profitability and manage budgets.
• Experience in positioning a hotel in the market and enhancing employer brand.

Responsibilities

• Lead Heads of Department to create a high-performing, engaged team.
• Set and deliver annual budgets, capital plans and sales & marketing strategies.
• Analyse performance metrics to maximise RevPAR, market share, and profit while controlling costs.
• Act as a brand ambassador, ensuring brand standards and local market profile.
• Drive guest satisfaction through innovative service enhancements and proactive feedback engagement.
• Maintain property standards, asset value, and compliance with health and safety requirements.
• Lead community engagement initiatives to strengthen local presence.

Skills

Hotel leadership

Revenue growth

Sales strategy

Market share gains

Commercial acumen

Financial analysis

Brand growth

People leadership

DPS knowledge

Job description

With a proven track record in full service branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and living the voco brand at this stylish, one of a kind hotel, walking distance from Solihull Town Centre.

This role reports to the Regional General Manager.

About the Role

You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded.

Duties include:

• Leading and developing Heads of Department to create a high-performing, highly engaged team.
• Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets.
• Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs.
• Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market.
• Driving guest satisfaction through innovative service enhancements and proactive feedback engagement.
• Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities.
• Leading community engagement initiatives that strengthen our local presence and corporate social responsibility.

About You

You are a commercially minded hotel leader with a flair for people, performance, and brand growth. You can switch between empowering your team and taking decisive action when required, and you thrive in a fast-paced, results-oriented environment.

We’re looking for:

• Proven hotel leadership in a full service branded environment, with measurable success in revenue growth, sales strategy, and market share gains.
• Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability.
• Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand.
• Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions.
• Exceptional people skills: Experienced in succession planning, team engagement, and talent development.
• Customer focus: Committed to delivering exceptional guest satisfaction and repeat business.
• Designated Premises Supervisor (DPS): This role requires the successful candidate to hold (or obtain) a personal licence and act as the Designated Premises Supervisor.

The successful applicant will be offered a role subject to eligible Right to Work and a Disclosure and Barring Service (DBS) check. This role also requires the successful candidate to hold (or be willing to obtain) a personal licence and act as the Designated Premises Supervisor (DPS). The company will cover the cost, and your consent will be required before appointment.

Benefits

Our rewards package includes:

• Access to employee rates, offering huge discounts on hotel stays around the globe!
• Attractive discounts across a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support through our Employee Assistance Programme.
• Career development through fully funded apprenticeships and our internal development programme.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.