Hotel Leader & Growth Architect: Guest Experience

Kew Green Hotels; Washington; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Discounts on hotel stays

Gym and leisure facilities access

1

Wellbeing support 24/7

Job summary

Kew Green Hotels is seeking a visionary General Manager for a 136-room property in the Durham/Sunderland/Newcastle triangle. You will lead operations, drive guest experiences and steward commercial performance, while building a culture that supports and inspires the team.

You will report to the Regional General Manager and be responsible for budgeting, revenue optimisation, and people development, ensuring safety and brand standards across the hotel.

Qualifications

• Strong leadership and team development skills.
• Solid understanding of hotel operations and guest service.
• Experience in managing revenues and controlling costs.

Responsibilities

• Oversee day-to-day hotel operations and drive commercial performance.
• Manage budgets and control expenditure.
• Recruit, train and manage hotel employees.
• Develop senior leaders and ensure succession planning.
• Ensure compliance with health, safety and licensing laws.

Skills

Leadership

Communication

Financial acumen

Job description

Kew Green Hotels is seeking a visionary General Manager for a 136-room property in the Durham/Sunderland/Newcastle triangle. You will lead operations, drive guest experiences and steward commercial performance, while building a culture that supports and inspires the team.

You will report to the Regional General Manager and be responsible for budgeting, revenue optimisation, and people development, ensuring safety and brand standards across the hotel.