General Manager

Voco St. Johns; Chadwick End; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Discounted hotel rates

Gym and leisure facilities

Employee Assistance Programme

Internal development programmes

Job summary

Kew Green Hotels is seeking a commercially minded hotel leader to drive revenue growth, guest experience and brand standards across a full-service branded property.

You will develop Heads of Department, manage budgets and capital plans, and act as the DPS when required, delivering results in a fast-paced environment.

Qualifications

• Proven hotel leadership in a full-service branded environment with measurable success.
• Strong commercial and financial acumen: analyse data, spot opportunities and drive profitability.
• Brand and reputation builder: experience positioning a hotel and enhancing employer brand.
• Solution-driven leadership: calm under pressure, clear direction, quick to implement solutions.
• Exceptional people skills: succession planning, team engagement, and development.
• Customer focus: delivering guest satisfaction and repeat business.
• DPS: held or willing to obtain personal licence and act as Designated Premises Supervisor.

Responsibilities

• Leading and developing Heads of Department to create a high-performing, highly engaged team.
• Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets.
• Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs.
• Acting as a brand ambassador and ensuring compliance with brand standards and local market profile.
• Driving guest satisfaction through innovative service enhancements and proactive feedback engagement.
• Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities.
• Leading community engagement initiatives that strengthen our local presence and corporate social responsibility.

Skills

Hotel leadership

Revenue growth

Brand management

People development

Budgeting

Data analysis

DPS knowledge

Education

Bachelor's degree in Hospitality Management

Job description

With a proven track record in full service branded hotel operations, you will lead from the front, maximising financial returns, elevating guest experiences and living the voco brand at this stylish, one of a kind hotel, walking distance from Solihull Town Centre.

This role reports to the Regional General Manager.

About the Role

You are accountable for delivering exceptional results across people, profit, and guest experience. Through strategic leadership and solution-driven decision making, you will ensure all revenue, market share, and brand standards are consistently exceeded.

Duties include:

• Leading and developing Heads of Department to create a high-performing, highly engaged team.
• Setting and delivering annual budgets, capital plans and sales & marketing strategies to achieve ambitious financial targets.
• Analysing performance metrics to maximise market share, RevPAR, and profit margins while controlling costs.
• Acting as a brand ambassador. Ensuring compliance with brand and service standards, and building our profile in the local market.
• Driving guest satisfaction through innovative service enhancements and proactive feedback engagement.
• Maintaining property standards, asset value, and compliance with health, safety, licensing, and environmental responsibilities.
• Leading community engagement initiatives that strengthen our local presence and corporate social responsibility.

About You

You are a commercially minded hotel leader with a flair for people, performance, and brand growth. You can switch between empowering your team and taking decisive action when required, and you thrive in a fast-paced, results-oriented environment.

We’re looking for:

• Proven hotel leadership in a full service branded environment, with measurable success in revenue growth, sales strategy, and market share gains.
• Strong commercial and financial acumen: Able to analyse data, spot opportunities, and drive profitability.
• Brand and reputation builder: Experienced in positioning a hotel in the market and enhancing employer brand.
• Solution-driven leadership style: Calm under pressure, clear in direction, and quick to implement effective solutions.
• Exceptional people skills: Experienced in succession planning, team engagement, and talent development.
• Customer focus: Committed to delivering exceptional guest satisfaction and repeat business.
• Designated Premises Supervisor (DPS): This role requires the successful candidate to hold (or obtain) a personal licence and act as the Designated Premises Supervisor.

The successful applicant will be offered a role subject to eligible Right to Work and a Disclosure and Barring Service (DBS) check. This role also requires the successful candidate to hold (or be willing to obtain) a personal licence and act as the Designated Premises Supervisor (DPS). The company will cover the cost, and your consent will be required before appointment.

Benefits

Our rewards package includes:

• Access to employee rates, offering huge discounts on hotel stays around the globe!
• Attractive discounts across a variety of major retailers, restaurants and days out.
• Free use of our gyms, pools, and leisure facilities.
• 24/7 access to wellbeing, financial, and legal support through our Employee Assistance Programme.
• Career development through fully funded apprenticeships and our internal development programme.

Next Steps

A member of our recruitment team will be in touch to arrange a 15-minute phone conversation with shortlisted candidates. This will be an opportunity to learn more about the role and for us to understand your experience in more detail. If successful at this stage, you will be invited to meet with the Regional General Manager.

At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail] - we’re here to support you.

Who are Kew Green Hotels?

Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.

Learn more about who we are and what drives us at www.kewgreenhotels.com.