Hotel Manager

Leonardo Hotels; Plymouth; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Special rates on Leonardo Hotels rooms

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training programmes with progression

Job summary

Leonardo Hotels is seeking a Hotel Manager in the UK to direct strategic initiatives and oversee daily operations, engaging the team to deliver exceptional guest experiences. You will serve as an ambassador for the brand and ensure adherence to service standards while collaborating with other departments.

You will lead by example, drive KPI performance, and inspire your team to excel in a busy, guest-centered environment. The role offers opportunities for growth within the Leonardo Hotels estate.

Qualifications

• Experience leading hotel operations and teams.
• Track record of delivering high guest satisfaction.
• Strong understanding of KPIs and brand standards.

Responsibilities

• Set guest satisfaction targets and drive improvements.
• Lead hotel operations to meet Gold Green Tourism accreditation.
• Be an expert in hitting KPIs and delivering results.
• Coach and develop the management team for career progression.
• Regularly inspect facilities to ensure health & safety and brand standards.
• Build relationships with local community and business leaders.
• Collaborate with HR to host engaging activities for the team.
• Lead company-wide projects to evolve the Leonardo Hotels brand.

Skills

Team leadership

Operational excellence

Guest experience

KPI optimization

Job description

Be Yourself - Be a Bold Team Player - Be Leonardo
Once you're part of the team, you're part of the Leonardo community of over 55 hotels across the UK & Ireland!

The Hotel Manager will direct the strategic initiatives and objectives of the hotel, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.
As a Hotel Manager you'll keep your hotel running like clockwork and lead your team from the front to ensure our guests have an incredible experience with us. Take a deep breath because you'll be stepping into a busy role! You'll oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We're looking for someone with key people skills, who is great at getting the best out of their team by giving them that get-up-and-go!

As a Hotel Manager, you will:

• Set guest satisfaction targets and ensure these are met, using guest's feedback and surveys
• Work towards achieving Gold accreditation for your hotel through Green Tourism by reducing the hotel's carbon footprint
• Be an expert in hitting KPIs and delivering results!
• Coach and support your management team to build the skills necessary to progress in their careers
• Regularly inspect facilities and rooms to ensure we are in compliance with health and safety standards, and our product is to brand standard
• Build relationships with the local community and business leaders
• Collaborate with your local HR team to host engaging activities for your team
• Get involved with company-wide projects to continue evolving the Leonardo Hotels brand

Some of the perks our Hotel Manager could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe

• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops

• Talent referral scheme

• Thank You Week: from ice cream trucks to yoga classes and lots in between!

• Wellbeing Calendar

• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual - regardless of background, identity or lived experience is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Hotel Manager?

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!