Hotel Houseperson

Bighornlaw; Northampton; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated houseperson to join their team. This role is vital in ensuring an exceptional experience for guests by maintaining cleanliness and providing outstanding customer service. The ideal candidate will possess a strong work ethic, excellent organizational skills, and a commitment to putting guests first. With a vibrant location in Northampton, this position offers a unique opportunity to be part of a dynamic environment where your contributions will directly enhance guest satisfaction. If you are detail-oriented and passionate about hospitality, this could be the perfect fit for you.

Qualifications

• Must have strong knowledge of cleaning techniques and products.
• At least 1 year of experience as a houseperson or housekeeper preferred.

Responsibilities

• Ensure the highest level of customer service by anticipating guests' requests.
• Collect trash and dirty linen from assigned floors.
• Transport clean linen and replenish supplies on each floor.

Skills

Customer Service

Cleaning Techniques

Time Management

Organizational Skills

Communication Skills

Education

High School Diploma or GED

Job description

Do you have previous experience in the hospitality industry and a strong desire to provide excellent customer service to our guests? You could be just what we're looking for in our next houseperson. Our hotel is extremely busy, and we need a detail-oriented individual who is willing to perform a wide range of tasks to ensure that our guests have an exceptional experience.

Responsibilities

1. Ensure the highest level of customer service by anticipating and responding quickly to visitors' requests.
2. Begin each shift by visiting assigned floors and collect trash, dirty linen, and other materials as instructed by management.
3. Make deliveries to guest rooms for guest-requested items such as amenities, rollaway beds, cribs, bedding, and linens.
4. Transport clean linen to the housekeeping storage rooms and replenish linen supplies on each floor.
5. Assure a clean environment in the guest rooms, corridors, lobby, and other work areas.

Qualifications

1. Strong knowledge of cleaning techniques and products.
2. Must have graduated high school or received an equivalent certification (GED).
3. This role requires a strong emphasis on putting the guest first and providing exceptional customer service.
4. Solid work ethic and excellent organizational, time management, and communication skills.
5. At least 1 year of experience as a houseperson or housekeeper preferred.

Compensation: $18 hourly

About The Ellery

The Ellery is your home to enjoy the historic charm and natural beauty of Northampton, a vibrant city infused with culture and surrounded by a constellation of top-notch schools. Our colonial-style hotel with thoughtful interior decor puts you steps from Smith College’s campus and a downtown brimming with shops, cafes, and entertainment.