Hotel Front Desk Receptionist

Bighornlaw; City of Westminster; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading hotel seeks a dedicated front desk agent to enhance guest services at their Westminster location. Your role includes managing guest accounts, answering inquiries, and ensuring a welcoming environment. If you possess strong communication skills and enjoy hospitality, this is the perfect opportunity for you.

Qualifications

• Experience in the hospitality industry preferred (1 year minimum).
• Comfortable managing stressful situations and telephone communications.
• Excellent interpersonal skills for guest interactions.

Responsibilities

• Welcome guests and manage their check-in and check-out processes.
• Maintain accurate records of guest accounts and bookings.
• Field customer complaints ensuring high service levels.

Skills

Customer service

Communication

Time management

Organizational skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

DoubleTree by Hilton Hotel Denver - Westminster • Westminster , CO , US

Posted 2 months ago

Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities

• Bookkeeping: keep accurate records of all hotel guest account information
• Connect with the housekeeping department to ensure guest accommodations are ready
• Field customer complaints when necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

Qualifications

• High school diploma, GED, or equivalent
• Comfortable taking telephone calls and mitigating stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred

Compensation

$19+ hour

About DoubleTree by Hilton Hotel Denver - Westminster

Located in Westminster, just off US-36, we offer easy access to downtown Denver and Boulder. Rocky Mountain Airport and Denver International Airport are in close proximity to the hotel. The hotel has superb guest rooms and suites with modern decor and comfortable furnishings, including amenities such as complimentary WiFi and breathtaking views of the Rocky Mountains.