Gym Receptionist

Kings Gyms (Iceking); Crawley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading gym facility in Crawley is seeking a Receptionist to oversee operations during shifts. The role emphasizes customer service and maintaining a clean environment, with a starting salary in line with the National Minimum Wage. Flexible working hours across the week, along with benefits such as free gym membership and career development opportunities.

Benefits

Free KG membership

Discounts on supplements and merchandise

Career development opportunities

Mental health support through Carefirst

Qualifications

• Ability to resolve on-the-job issues.
• Provide quality customer service.
• Maintain a clean and safe environment.

Responsibilities

• Provide customer service by assisting members and answering queries.
• Ensure fitness area cleanliness and organization.
• Actively supervise gym floor with regular checks.

Skills

Critical thinking

Decision-making

Customer service

Job description

Job Title: Receptionist

Reports to: General Manager

Salary: £10.00 to £12.21 (in line with National Minimum Wage)

Purpose:

This position is responsible for overseeing and supervising the fitness facility at Kings Gym during shifts. The individual must be able to resolve on-the-job issues using effective critical thinking and decision-making skills. The role involves providing a clean, safe, and welcoming environment for all members of the Kings Gym community, as well as delivering quality customer service by assisting members with their long-term fitness goals.

Duties and Responsibilities:

• Provide customer service by interacting with members, assisting with queries, selling merchandise, upgrading memberships, educating participants on equipment use, and answering questions.
• Ensure the fitness area remains clean and organized; manage weights, plates, and bars, and communicate with members to maintain tidiness. Disinfect and clean equipment and perform basic maintenance checks.
• Actively supervise the gym floor with regular checks.
• Maintain a clean and tidy workspace behind the counter.
• Uphold Kings Gym policies in a professional manner, especially during conflict management with members and staff.
• Perform opening and closing procedures for the fitness floor and cardio areas.
• Attend mandatory meetings and training sessions.
• Promote current facilities and programs as directed by your manager.
• Maintain high standards in daily tasks.
• Communicate clearly and concisely with members, emergency services, and police when required.
• Follow all Kings Gym guidelines and reasonable requests from line managers or senior leadership.
• Ensure members adhere to Kings Gym policies.
• Understand and monitor the KGAudit system.

Key Performance Indicators (KPIs):

KPIs will be agreed and communicated by your line manager.

Starting salary aligns with the National Minimum Wage.

Working Hours:

5-30 / 6-30 hours, with days scheduled from Monday to Sunday. Flexibility is required to manage operations that run across 7 days a week.

Benefits include free KG membership, discounts on supplements and merchandise, career development opportunities, and mental health support through our partner Carefirst.