Hotel Events & Revenue Coordinator

Focus Hotels Management Limited; Derry/Londonderry; On-site; GBP 26,000 - 36,000; Full time

Job summary

Focus Hotels Management Limited is seeking an Events Coordinator to drive profitability and guest experience in the events department. You will manage reservations end-to-end, sustain superior client service, and coordinate with hotel departments to ensure flawless events and strong internal/external relationships.

You will lead pricing, promotions, and forecasting efforts, while coaching the reservations team and aligning with Finance on invoicing.

Qualifications

• Customer-focused events coordination experience preferred.
• Strong communication and relationship-building skills.
• Ability to manage multiple tasks with attention to detail.

Responsibilities

• Strategically manage all aspects of the reservations department to optimise operations and revenue.
• Proactively handle sales enquiries and convert them into bookings while maintaining standards.
• Review historical trends and refresh selling strategies, policies, and promotions.
• Conduct weekly competitor rate checks to ensure competitive pricing.
• Maintain 52-week daily pricing and review it daily, weekly and monthly.
• Input all reservations directly onto the PMS with accuracy and filing discipline.
• Perform daily correspondence checks in line with company standards.
• Ensure referral procedures are known and followed when denying enquiries with a professional approach.
• Handle no-shows and cancellation charges for accurate financial reporting.
• Collaborate with the finance team on charging and invoicing processes.
• Contribute to sales through show rounds and Fam Trips to convert business.
• Log Rooms & M&E business daily/weekly/monthly for analysis and integrity.
• Work with GM and Reservations/M&E teams to create a year planner for peaks and trends.
• Compile weekly forecasts for Group Revenue Manager approval.
• Identify market trends and coordinate sales activities with leadership and central teams.
• Participate in annual budgeting and Sales Action Plan development.
• Maintain a professional appearance and demeanor for visitors and clients.

Job description

Focus Hotels Management Limited is seeking an Events Coordinator to drive profitability and guest experience in the events department. You will manage reservations end-to-end, sustain superior client service, and coordinate with hotel departments to ensure flawless events and strong internal/external relationships.

You will lead pricing, promotions, and forecasting efforts, while coaching the reservations team and aligning with Finance on invoicing.