Hotel Duty Manager

Chewton Glen Hotel & Spa; New Milton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking hotel as a Duty Manager, where your passion for guest experiences will shine. This role involves ensuring the well-being of guests and maintaining a high level of service throughout the hotel. You'll engage with visitors warmly, manage daily operations, and lead a dedicated team in a stunning setting. With unique accommodations and a commitment to excellence, this position offers a fantastic opportunity to thrive in the hospitality industry. Enjoy a range of perks and be part of a team that values your contributions in creating memorable experiences.

Benefits

Service charge on top of salary

Accommodation available

Free team meals

Friends and Family rate

25% discount on Food & Beverage

Discount on Spa treatments and products

Qualifications

• Confidence in dealing with guests, managers, and colleagues.
• Keen eye for detail and strong organizational skills.

Responsibilities

• Ensure smooth running of all departments during your shift.
• Handle guest requirements, special requests, and complaints.

Skills

Guest Relations

Multitasking

Organizational Skills

Communication

Job description

We are looking for a Duty Manager to join our team at our award-winning hotel in Hampshire.

Chewton Glen is a true English original. From the unique 72 bedrooms including 14 one of a kind Treehouses, to the award-winning newly refurbished spa and state of the art James Martin cookery school, it has an abundance of ways to revive your senses. The blissful 130 acres of woodland are home to an indoor and outdoor tennis centre, a 9-hole golf course, heritage orchard, 70 working beehives, a walled kitchen garden, croquet lawn and more.

Aim of the Duty Manager:

To ensure the well-being of all guests during their time at the hotel and maintaining a high level of host presence throughout to ensure the overall smooth running of the hotel at all times when on duty.

Responsibilities of the Duty Manager:

• Ensuring you are prepared for every shift with faultless hotel knowledge
• Show passion for your guests’ experience by attending daily briefings to learn about special occasions, requirements and VIP guests
• To take ownership in welcoming and bidding farewell to all visitors in a warm and professional manner
• Ensuring all guests receive prompt service and guidance
• To be confident in handling guest requirements, special requests and complaints
• Take ownership in the smooth running of all departments during your shift

Duty Manager - About you

• Confidence in dealing with guests,managers and colleagues
• You will be adept at multitasking
• You will have a keen eye for detail, organisational skills and confident in communicating with the team

What's in it for you?

• Service charge on top of your monthly salary
• Accommodation available if required
• Free team meals
• Friends and Family rate at Iconic Luxury Hotels
• 25% discount on all Food & Beverage
• Discount on Spa treatment and products
• …and much more.

Instagram:https://www.instagram.com/chewtoncareers/