Hotel Deputy General Manager: Lead Operations & People

Dalata Hotel Group; Cardiff; Presencial; GBP 40.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Free meals on duty

50% off F&B

Employee room rate 60€/£

30% off Friends & Family

Extra annual leave

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development

Staff events

Descripción de la vacante

Dalata Hotel Group is seeking a Deputy General Manager in the UK (Cardiff) to lead daily hotel operations, motivate heads of departments, and drive exceptional service. You will report to the General Manager and help shape the strategy and culture of the property.

The role requires 3–4 years in a Deputy/Operations or Senior Manager position within a large hotel, strong commercial sense, and proven people leadership.

Formación

• 3-4 years of experience in a Deputy, Operations or Senior Manager role within a large hotel.
• Experience in people leadership and motivation.
• Strong commercial awareness and experience in managing KPIs, targets, costs and revenues.

Responsabilidades

• Provide strategic support to the General Manager for all hotel operations.
• Directly lead the heads of departments.
• Ensure that all staff are consistently motivated and engaged to deliver exceptional service.
• Oversee succession planning by leading the development and continuous learning of hotel staff.
• Maintain the highest level of customer care within the property.
• Support the hotel's profitability and cost management efforts.

Conocimientos

Leadership

People management

Strategic thinking

Operational excellence

KPI management

Communication

Descripción del empleo

Dalata Hotel Group is seeking a Deputy General Manager in the UK (Cardiff) to lead daily hotel operations, motivate heads of departments, and drive exceptional service. You will report to the General Manager and help shape the strategy and culture of the property.

The role requires 3–4 years in a Deputy/Operations or Senior Manager position within a large hotel, strong commercial sense, and proven people leadership.