Tenancy Support Worker

Spear; Kingston upon Thames; On-site; GBP 23,040 - 28,160; Full time

Benefits offered by this job

26 days holiday

Wellbeing & EAP

Health support

Cycle to Work

Season ticket loan

Moving day

Life assurance

Maternity pay

Flexible working

Training & progression

Blue Light Card

Job summary

Spear in Kingston upon Thames is seeking a dedicated Tenancy Support Worker to help people move from homelessness to stable housing. You will work with individuals to set goals, build skills and secure a tenancy they can call their own, providing crisis intervention, welfare benefits support, and ongoing case management.

You will collaborate with partner agencies, maintain careful records, and contribute to a trauma-informed, person-centred approach that makes a tangible difference in people’s

Responsibilities

• Assist homeless people to set goals and secure tenancies.
• Provide crisis intervention and welfare benefits support.
• Collaborate with partner agencies in case reviews.
• Manage caseload with care and accuracy.

Job description

Overview

Tenancy Support Worker – Kingston upon Thames – £25,600 per annum

About SPEAR

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

Your role

Working side-by-side with people who are homeless or at risk of it, you\'ll help them take charge of their journey — setting goals, building skills, and securing the stability of a tenancy they can call their own. Your day-to-day will span everything from crisis intervention and welfare benefits support to leading case reviews with partner agencies, all while managing a caseload with care and accuracy. You\'ll build the kind of trusting relationships that tackle isolation and exclusion head-on, working creatively and with emotional resilience to overcome whatever challenges arise. If you\'re driven by making a tangible, lasting difference in people\'s lives, this is a role where your impact will be felt every single day.

Benefits

• Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
• Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
• Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
• Cycle to Work – Save on a new bike and accessories through salary sacrifice
• Season ticket loan – Interest-free loan for annual travel passes
• Moving house day – Extra day of leave when you move home
• Financial security – Life assurance (4x salary) and interest-free emergency staff loan
• Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
• Career development – Ongoing training, learning and progression opportunities
• Blue Light Card – Discounts across a wide range of shops, restaurants and services