Hostel Support Worker

SPEAR London; Twickenham; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Generous holiday

Wellbeing & EAP

Health support

Cycle to Work

Season ticket loan

Moving house day

Life assurance

Flexible working options

Career development

Blue Light Card

Job summary

SPEAR London is seeking dedicated staff to provide a safe, welcoming, and responsive service for residents in a 14-bed hostel. The post holder will work day and evening shifts (8am-4pm, 2pm-10pm) and support vulnerable adults with safeguarding and risk management procedures.

You will maintain records, handovers and a trauma-informed, person-centred approach to promote independence and wellbeing. Join a values-driven charity committed to ending homelessness, with ongoing training and progression

Qualifications

• Provide a safe, welcoming, and responsive service for residents in a 14-bed hostel.
• Work shifts such as 8am–4pm or 2pm–10pm.
• Maintain safeguarding and risk management procedures.
• Maintain accurate records and effective handovers between shifts.
• Provide person-centred, trauma-informed key-work to promote independence and wellbeing.

Responsibilities

• Support residents with welfare, dignity and protection.
• Record-keeping and shift handovers to ensure continuity of care.
• Deliver key-work support focused on stability and independence.

Job description

We are SPEAR, a charity working tirelessly to end homelessness across South West London and beyond. We believe homelessness should be rare, brief, and non-recurring, and we work every day to make that a reality. Our services include street outreach, assessment hubs, supported accommodation, and tenancy support, helping people move off the streets and into safe, secure housing. We take a person-centred, trauma-informed approach, building trust and supporting people to achieve long-term stability and independence.

3 POSITIONS AVAILABLE!

THE ROLE

To provide a safe, welcoming, and responsive service for residents within a 14-bed, 24-hour hostel, ensuring their welfare, dignity, and protection at all times during day and evening shifts. The postholder must be able to work shift patterns such as 8am - 4pm or 2pm - 10pm.

You will work with vulnerable adults, remaining alert to risk, responding appropriately to concerns or incidents, and following SPEAR's safeguarding and risk management procedures.

Working closely with colleagues across the service, you will maintain accurate records, clear communication, and effective handovers to ensure continuity of support between shifts.

You will hold a small caseload of residents, providing key-work support that is person-centred, trauma-informed, and focused on promoting independence, stability, and wellbeing. Your role will help create a calm, well-managed, and supportive hostel environment, where residents feel safe, respected, and encouraged to engage with support and services.

You’ll be part of a welcoming, values‑driven charity committed to ending homelessness and supporting staff wellbeing. Benefits include:

• Generous holiday - 26 days plus public holidays (pro rata), rising by up to five extra days with length of service.
• Wellbeing & EAP - 24/7 Employee Assistance Programme with free counselling, money, and legal advice.
• Health support - Occupational health service and free annual eye test (with contribution towards glasses if required).
• Cycle to Work - Save on a new bike and accessories through salary sacrifice.
• Season ticket loan - Interest-free loan for annual travel passes.
• Moving house day - Extra day's leave when you move home.
• Financial security - Life assurance (4x salary) and interest‑free emergency staff loan.
• Family‑friendly policies - Enhanced maternity and adoption pay, plus flexible working options.
• Career development - Ongoing training, learning, and progression opportunities.
• Blue Light Card - Discounts across a wide range of shops, restaurants, and services.

Want to know more about the role? Read the full Job Description now!

At SPEAR, we welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation. We are facing diverse problems, so we need diverse people to tackle them.