Host (September start)

The Ned; Greater London; On-site; GBP 37,000 - 42,000; Full time

Benefits offered by this job

Complimentary meals

Exclusive staff rates

Wellbeing benefits

Birthday off

Volunteer day

Refer a friend

Social events

EAP

Rewards initiatives

Job summary

The Ned is inviting applicants to join our Hosts team, delivering a warm welcome across our 10 restaurants within a dynamic hospitality environment. You’ll set the tone from first contact and help guests feel valued throughout their visit.

Reporting into the Senior Reception Manager, this role focuses on delivering exceptional hospitality, handling reservations queries, building guest rapport, and ensuring team-wide success with guest insights.

Qualifications

• Bright personality and genuine warmth with a passion for outstanding hospitality.
• Can-do attitude and a willingness to learn.
• Calm demeanour and ability to defuse situations.
• Desire to learn and progress through monthly learning calendar.

Responsibilities

• Be part of a team of hosts welcoming and settling our members and guests, setting the tone for the visit.
• Handle requests and queries regarding reservations.
• Build rapport with repeat guests over time, learning their preferences and what makes for an amazing experience.
• Set our management and service teams up for success by providing key information about the guests to allow them to surprise and delight them with exceptional hospitality.

Skills

Hospitality

Communication

Customer service

Calm under pressure

Job description

Our Hosts are the team of smiling faces providing a warm welcome and getting our members and their guests settled in any of our 10 restaurants - each serving a unique style of cuisine from around the world. Each restaurant has its own distinct look, vibe, and menus to compliment it, so you'll be delivering the perfect service for your venue - whether that's friendly and laid-back, the super polished standards of fine dining, or anything in between.

Building rapport with the guests is crucial for this role, as the first point of contact for the guest, you and your teammates will set the tone for the rest of the experience by providing an excellent welcome.

Do you want to join one of the best places to work in hospitality?

What's the role?

Host

About The Ned:

The Ned and Neds Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Neds Club - a private members' space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 248 hotel bedrooms.

Reporting into the Senior Reception Manager and as a key part of our operations team you will:

• Be part of a team of hosts welcoming and settling our members and guests, setting the tone for the rest of the visit
• Handle requests and queries regarding reservations
• Build rapport with repeat guests over time, learning their preferences and what makes for an amazing experience
• Set our management and service teams up for success by providing key information about the guests to allow them to surprise and delight them with exceptional hospitality

What The Ned can give you:

• Estimated yearly pay of £36,820 - £17.70 per hour including service
• Complimentary meals in our friendly team restaurant, Neddys including monthly payday breakfast
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts
• Your birthday off, after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance program - 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role:

• As the smiling face that greets every member and guest to our restaurant spaces, you'll have a bright personality and genuine warmth with a passion for outstanding hospitality
• Experience is advantageous, but not necessary for this role, so a can-do attitude and a willingness to learn is all you need
• This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
• We love people to continuously improve, so if you have the desire to learn and progress then you can take part in loads of learning here at The Ned as part of our monthly learning calendar

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must the right to work in the UK to be considered for this role.

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