Events Host

The Ned; Greater London; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

Complimentary meals (Neddy’s)

Exclusive staff rates

Wellbeing benefits

Birthday off after 1 year

Volunteer day

Refer a friend

Regular social events

Employee assistance program

Reward and recognition initiatives

Job summary

The Ned is seeking an Events Host to warmly welcome guests on our Events Floor, delivering a tailored hospitality experience for weddings, meetings and corporate events.

As the first point of contact, you will staff the reception desk, look after belongings and cloakroom, and build rapport with guests to set the tone for their visit. Experience is welcome but not required, and a supportive learning calendar helps you grow.

Responsibilities

• Greet and welcome members and guests on the Events Floor, setting the tone for their visit.
• Assist guests at the reception desk and supervise the cloakroom.
• Build rapport with repeat guests and learn their preferences for a memorable experience.
• Provide key guest information to the events team to enable surprise and delight during the event.
• Support the Events team with ad hoc tasks to ensure successful delivery of each event.

Job description

Our Hosts are the team of smiling faces providing a warm welcome to our guests on the Events Floor. Set in the bank’s former grand meeting rooms on our gorgeous 6th floor events space. Each event we host is different, so you’ll be delivering the perfect tailored welcome for your guests - whether that’s a wedding, a business meeting, a corporate celebration, or anything in between.

Building rapport with the guests is crucial for this role, as the first point of contact for the guest, you and your teammates will set the tone for the rest of the experience by providing an excellent welcome.

Do you want to join one of the best places to work in hospitality?

What’s the role?

Events Host

About The Ned:

The Ned and Ned’s Club are a global collection of hotels, clubs, spas, and restaurants for like-minded individuals to meet, work and have a good time.

The Ned launched in 2017 in the heart of the City, in the former Midland Bank headquarters. The Ned City of London houses Ned’s Club - a private members’ space, gym and rooftop - alongside a public spa, a whole floor of event spaces, ten restaurants and bars and 248 hotel bedrooms.

Reporting into the Head of Events Operations and as a key part of our operations team, you will:

• Be part of a team of hosts welcoming and settling our members and guests, setting the tone for the rest of the visit
• Look after the reception desk on the Events Floor, including helping visitors with their belongings and supervising our cloakroom
• Build rapport with repeat guests over time, learning their preferences and what makes for an amazing experience
• Set our management and service teams up for success by providing key information about the guests to allow them to surprise and delight them with exceptional hospitality
• Support the Events team with any ad hoc tasks to support successful delivery of each event.

What The Ned can give you:

• Estimated yearly pay of £36,820 - £17.70 per hour including service
• Complimentary meals in our friendly team restaurant, Neddy’s, including monthly payday breakfast
• Exclusive rates at The Ned for staying and eating for you, your family and friends
• Wellbeing and health benefits, including Reward Gateway and Stream, with access to gym, shopping and cinema discounts
• Your birthday off, after a year of service and more holiday after five years of service
• Paid volunteer day
• Refer a friend scheme
• Regular social events, including an annual pool party
• Employee assistance program – 24/7 advice and support
• Reward and recognition initiatives

What you can bring to the role:

• As the smiling face that greets every member and guest to our event spaces, you’ll have a bright personality and genuine warmth with a passion for outstanding hospitality
• Experience is advantageous, but not necessary for this role, so a can-do attitude and a willingness to learn is all you need
• This can be a high-pressure role, so a calm demeanour and ability to defuse situations and turn them into a positive is extremely valuable
• We love people to continuously improve, so if you have the desire to learn and progress then you can take part in loads of learning here at The Ned as part of our monthly learning calendar

At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.

Please let us know of any specific needs you may have during your interview.

All candidates must the right to work in the UK to be considered for this role.