Host - Park Restaurant

Royal Lancaster London; Greater London; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Pension scheme

Discounts in restaurants and spas

Complimentary stay after probation

Private medical insurance

Season ticket loan

Employee assistance programme

Meal on duty

Laundry service

Staff events

Job summary

Royal Lancaster London is seeking a passionate Host/Hostess - Park Restaurant to join our Food and Beverage team on a permanent basis. You will deliver five-star service, greet guests, escort them to the table, and present menus with knowledge of specials.

We offer extensive benefits, a positive, energetic environment, and opportunities for personal development as part of an award-winning hospitality group. All applicants must be legally eligible to work in the UK.

Qualifications

• Customer-focused with a welcoming can-do attitude.
• Able to arrive on time and maintain professional appearance.

Responsibilities

• Greet guests on arrival with a smile and clear greeting.
• Escort guests to tables and present menus and beverage list.
• Maintain clean uniforms and personal hygiene to meet standards.
• Work 40 hours per week on a shift rota.

Skills

Guest service

Punctuality

Professional presentation

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as a Host/Hostess - Park Restaurant at the Royal Lancaster London, where we encourage your personal development and growth. We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of our fabulous benefits you will enjoy as a Host/Hostess - Park Restaurant are:

• Annual earnings up to £35,000 (£26,436.80 base salary + non-contractual tronc)
• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are currently looking for a passionate Host/Hostess - Park Restaurant, to join our Food and Beverage team on a permanent basis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As a Host/Hostess - Park Restaurant your main duties and expectations for the role will include:

To adhere to the hours of work/shift system. To be punctual and to arrive at the outlet at the appropriate time (5 min before the beginning of the shift).

To ensure the uniforms provided are kept clean, in good condition and that it is presentable, ensuring that personal appearance and hygiene standards are met and demonstrate a professional image for guests.

Deal with assigned projects and duties managing time in an efficient way.

Welcomes guests as they enter the outlets (the “arrival experience”) with a smile and a clear Good morning/evening/afternoon.

Escorts guest to the table, presents menu, specials, beverage list and uses available knowledge to meet their requirements.

You will be required to work 40hours per week, on a shift rota.

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member
• Top 100 in the Sunday Times Best Places to Work 2025

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel this Host/Hostess - Park Restaurant role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK