Event Services Manager - Events Operations (Royal Lancaster)

Royal Lancaster London; Greater London; On-site; GBP 34,413 - 39,000; Full time

Benefits offered by this job

Pension scheme with company contribute

50% discount in all our restaurants &

Team member and Friends & Family rates

Extensive discounts on our benefits平台

Private medical insurance

Educational sponsorship

Interest free season ticket loan

Employee Assistance Programme

Bike to work scheme

Recommend a Friend incentive

Complimentary laundry

Free meals on duty

Opportunity to join taskforces

Employee recognition schemes

Job summary

Royal Lancaster London is seeking a passionate Events Services Manager to join our events department on a permanent basis, with an immediate start. You will deliver five-star service and memorable moments to our guests while fostering a happy, diverse team.

The role requires hands-on operation of daily events, supervising staff, resolving guest issues, and using Knowcross to report issues and keep training records up to date. A positive energy and commitment to development are essential.

Qualifications

• Hands-on event operations experience.
• Strong guest service and conflict resolution skills.
• Proven ability to manage a team on events.

Responsibilities

• Oversee daily events operations and maintain high supervision and visibility.
• Handle guest complaints promptly and escalate to Event Manager.
• Use Knowcross to report defaults and follow up with relevant departments.
• Keep PTRs, PDPs and SOPs up to date.

Skills

Event management

Guest service

Team supervision

Conflict resolution

Communication

Problem solving

Tools

Knowcross

Job description

Join the team that Always Cares!

Are you the type of person that gets out of bed on the right side every day? If so, we would like you to come and join us as aEvents Services Managerat the Royal Lancaster London, where we encourage your personal development and growth.We are located next to Lancaster Gate tube station, and a short distance from Paddington, Bayswater and Marble Arch stations.

Some of ourfabulous benefitsyou will enjoy as a Events Services Manager are:

Annual earnings up to £39,000 (£34,413.92base salary + non-contractual tronc)

• Pension scheme with company contributions
• 50% discount in all our restaurants and Spa’s across our properties
• Team member and Friends & Family rates across our properties
• Extensive discounts on our benefits platform
• Access to private medical insurance
• Support through development plans, apprenticeships and world-class management development programmes including educational sponsorship to be the best you can be
• Interest free season ticket loan
• Employee Assistance Programme - 24/7 online GP, mental health support and virtual wellbeing
• Bike to work scheme
• Recommend a Friend incentive
• Complimentary laundry
• Free meals on duty
• Opportunity to join our taskforces to contribute to the business focuses, community and environment
• Employee recognition schemes and Social Committee events including gala dinners and much more!

We are …

• Best Employer for 2021 at Springboard’s Excellence Awards
• One of the happiest hotels in London
• Earth Check Silver Certified 2023
• 2 rosettes
• Hoteliers’ Charter Approved
• Preferred Hotels & Resorts member

We are currently looking for a passionateEvents Services Manager, to join ourEvents departmenton apermanentbasis, with an immediate start to join us in consistently delivering memorable moments and five star service to our guests and each other. It is important to us that everyone in the team brings positive energy to support our happy and fun environment, as we strive to build a community of diverse backgrounds and life experiences, where we care about careers and not just jobs.

As aEvents Services Manager, your main duties and expectations for the role will include:

• Takes a hands-on approach to the daily operation events and ensures a high level of supervision & visibility is maintained at all times.
• Handle guest complaints promptly, efficiently and diplomatically, and bringing all complaints to the attention of the necessary Event Manager and / Event Operations Manager.
• Ensure you use Knowcross to report any defaults - follow-up with the relevant department.
• Ensures that the Personal Training Records (PTR’s), Personal development plan( PDP’s), SOP are kept up to date for both new and existing members of the team.

You will be required to work40 hoursper week, on a shift rota.

We are more concerned with what’s in the glass, not whether its’ half full or empty, so if you feel thisEvents Services Manager role is for you, come and pour some happiness into yours by joining our award winning family today!

All applicants must be legally eligible to work in the UK