Host - Llama Inn

Fairmont Hotels & Resorts; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in hospitality is seeking a Front of House team member at their London location. This role will involve providing exceptional service, managing reservations, and ensuring a great experience for all guest interactions. Ideal candidates should display a passion for hospitality and have the ability to adapt and communicate effectively.

Benefits

Competitive hourly rate

28 days holidays (including bank holidays)

Health cash plan for wellbeing

Free meals during shifts

Discounts across the Ennismore family

Opportunities for career progression

Training programs to develop skills

Qualifications

• Previous experience in a busy Front of House role.
• A passion for hospitality and making guests feel welcome.
• Desire to leave guests with a memorable experience.

Responsibilities

• Provide a welcoming and memorable experience for guests.
• Handle reservations and cash/card payments.
• Anticipate guest needs proactively.

Skills

Hospitality

Guest Service

Teamwork

Adaptability

Communication

Humor

Job description

Company Description

The Hoxton, Shoreditch – our first hotel – is located in a former car park and has become a fixture of the East London scene. Shoreditch is one of London's most vibrant areas, and our hotel features 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn.

Llama Inn offers a modern take on Peruvian cuisine, with an exciting menu of ceviche, small plates, sharing dishes, natural wines, and standout cocktails at our rooftop restaurant in Shoreditch.

Job Description

What you'll do...

• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome to handling questions and requests.
• Take reservations over the phone, handle cash and card payments, and assist the team on the floor when needed.
• Anticipate guests' needs and proactively provide solutions to exceed their expectations.

Qualifications

What we're looking for...

• Previous experience in a busy Front of House role; a genuine care for making people feel welcome and looked after.
• Individuals seeking a place to be themselves; no clones in suits here.
• A passion for hospitality—whether it's a drink, a meal, an event, or a bed for the night.
• Desire to have a positive impact on guests and leave them with a memorable experience.
• You’re adaptable and ready to get things done without ego.
• Willingness to try new things and do things differently.
• A good sense of humor and the ability to share laughs, even in tight situations.
• Team-oriented, supportive, and fun-loving attitude.

Additional Information

What's in it for you...

• Competitive hourly rate up to £16 per hour including TRONC.
• 28 days holidays (including bank holidays), pension, and life insurance.
• A health cash plan supporting your physical and mental wellbeing.
• Confidential support hotline and mental health first aiders.
• Retail and hospitality perks through our partners.
• Free night at The Hoxton and a meal for two upon starting.
• Free shift meals.
• Discounts across the Ennismore family for you and your loved ones.
• Annual free night at The Hoxton and milestone bonuses.
• Opportunities for career progression within a global family of brands.
• Training programs and learning academies to develop your skills.
• Extra time off for volunteering.
• Team events, drinks, and bi-annual parties.
• Enhanced family leave options.
• Annual diversity and inclusion events to learn and celebrate.