Host - Llama Inn

FAIRMONT; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Un établissement emblématique à Shoreditch est à la recherche d'un membre du Front of House passionné par l'hospitalité. Le rôle exige une expérience dans un environnement dynamique, avec un fort accent sur l'expérience client. Attendez-vous à offrir un service mémorable tout en vous épanouissant dans une atmosphère de travail collaborative et joyeuse.

Benefits

28 jours de vacances incluant jours fériés

Plan de santé

Repas gratuits et réductions

Formations et opportunités de développement

Événements sociaux réguliers

Qualifications

• Expérience dans un rôle accueillant en milieu dynamique.
• Personnalité valorisant l'authenticité et l'individualité.
• Passion pour l'hospitalité, que ce soit liée aux boissons, à la nourriture ou aux événements.

Responsibilities

• Accueillir et mémoriser les besoins des invités.
• Gérer les réservations et les paiements.
• Anticiper les besoins des clients et offrir des solutions.

Skills

Hospitality

Communication

Adaptability

Teamwork

Job description

Company Description

The Hoxton, Shoreditch – our first hotel – is located in a former car park and has evolved into a key part of the East London scene. Shoreditch is one of London's most vibrant areas, and our hotel features 210 bedrooms, the Apartment, and two in-house restaurants – Hoxton Grill and Llama Inn.

Llama Inn offers a modern take on Peruvian cuisine, with a menu including ceviche, small plates, sharing dishes, natural wines, and cocktails at our rooftop restaurant in Shoreditch.

Job Description

What you'll do...

• Provide a welcoming and memorable experience for guests, including greeting them and assisting with questions and requests.
• Take reservations via phone, handle payments, and support the team on the floor when needed.
• Anticipate guest needs and proactively offer solutions to exceed expectations.

Qualifications

What we're looking for...

• Experience in a busy Front of House role with a genuine care for guest experience.
• A personality that values authenticity and individuality.
• Passion for hospitality, whether related to drinks, food, events, or accommodation.
• Desire to leave guests with a positive, memorable impression.
• Ability to work collaboratively, leaving egos aside, and get tasks done efficiently.
• Willingness to try new things and adapt to different situations.
• A friendly, humorous attitude that fosters a positive team environment.
• A commitment to teamwork, support, and having fun at work.

Additional Information

What's in it for you...

• Competitive hourly rate up to £16 including TRONC.
• 28 days holiday (including bank holidays), pension, and life insurance.
• Health cash plan supporting physical and mental wellbeing.
• Confidential support hotline and mental health first aiders.
• Retail and hospitality perks through our partners.
• Free night at The Hoxton and a meal for two upon starting.
• Free shift meals and staff discounts across Ennismore brands.
• Annual free night at The Hoxton and milestone bonuses.
• Opportunities for career progression within a global family of brands.
• Training programs, learning academies, and development opportunities.
• Additional leave for volunteering with partner charities.
• Team events, parties, and regular social gatherings.
• Enhanced family leave policies.
• Annual diversity and inclusion events to learn and celebrate.