Host Concierge

Hippodrome Casino Limited (trading as The Hippodrome Casino); Greater London; On-site; GBP 7,800 - 11,000; Full time

Benefits offered by this job

50% discount in restaurants & bars

30% off Magic Mike Live tickets

Enhanced maternity & paternity pay

Employee Assistance Programme

Season ticket loans

Salary exchange Cycle to Work

Excellent foreign exchange rates

Job summary

The Hippodrome Casino is London’s premier entertainment and gaming destination, renowned for its vibrant atmosphere and world-class hospitality. We are seeking a new Host Concierge to provide a warm, welcoming atmosphere and cover during maternity leave.

You will greet guests, share information about facilities and events, give tours, handle reservations, and support various guest services while coordinating with various teams to ensure a seamless experience.

Qualifications

• Prior experience in a customer-facing or concierge role, ideally within hospitality or luxury environments.
• Outstanding communication and interpersonal skills.
• Genuine passion for delivering exceptional service.

Responsibilities

• Greet and assist guests on arrival with a friendly, professional welcome.
• Provide information about the Hippodrome Casino, its facilities, events and promotions.
• Offer tours explaining the building's rich history.
• Handle guest enquiries, reservations and special requests efficiently.
• Coordinate with gaming, hospitality and security teams for a smooth guest experience.
• Anticipate guest needs and deliver personalised service.
• Manage cloakrooms: check in/out coats, bags, umbrellas and belongings.
• Answer calls and respond to emails across platforms.
• Create and process membership registrations.
• Support sales in the merchandise shop.
• Manage lost property and related duties.
• Handle multiple tasks and stay composed under pressure.

Skills

Customer-facing experience

Communication skills

Interpersonal skills

Multitasking under pressure

Attention to detail

IT skills

Flexibility for night/weekend shifts

Over 18

Job description

The Hippodrome Casino is London’s most iconic entertainment and gaming destination, renowned for its vibrant atmosphere, exceptional service, and world-class hospitality. We are committed to creating memorable experiences for every guest, every time and as our newHost Concierge you will provide that ever important warm and welcoming atmosphere for our guests. This position has become available to provide cover during a period of maternity leave.

Key Responsibilities:

• Greet and assist guests upon arrival, offering a friendly and professional welcome.
• Provide information about the Hippodrome Casino andits facilities, events, and promotions.
• Provide tours of the Hippodrome to guests, providing detailed information about the richhistory of the building.
• Handle guest enquiries, reservations, and special requests efficiently.
• Liaise with gaming, hospitality, and security teams to ensure a smooth guest experience.
• Anticipate guest needs and deliver personalised service.
• Cloakroom Responsibilities- managing the three cloakrooms, including checking in and out coats, bags, umbrellas, and other guest belongings.
• Answering phone calls and responding to emails.
• Assisting customers through various communication platforms.
• Creating and processing membership registrations.
• Supporting sales in the merchandise shop.
• Managing lost property and other related responsibilities outlined in the job description.
• Handling multiple tasks efficiently and managing challenging situations in a professional manner.

What We’re Looking For:

• Previous experience in a customer-facing or concierge role, ideally within hospitality or luxury environments. At least one years’ experience would be an advantage.
• Outstanding communication and interpersonal skills.
• A genuine passion for delivering exceptional service.
• Ability to multitask and remain calm under pressure.
• Strong problem-solving skills and attention to detail.
• Strong IT skills.
• Flexibility to work a shift pattern that includes nights and weekends.
• You must be over 18 years of age.

What We Offer:

• Tronc which pays between£700-£1000+ per month
• 50% discount in the Hippodrome Casino's restaurants & bars
• 30% off Magic Mike Live tickets for friends and family
• Enhanced maternity & paternity pay
• Mental health and wellbeing support through our Employee Assistance Programme
• Access to discounts for many retailers, leisure, food and entertainment establishments
• Season ticket loans
• Salary exchange Cycle to Work & Tusker electric vehicle schemes
• Excellent foreign exchange rates
• Life assurance
• Company pension