Host

Est; Manchester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Est is seeking a Host/Hostess to be the first point of contact for guests at our venue in Manchester. You will warmly welcome customers, provide accurate wait times and guide them to the dining areas, ensuring a smooth start to their visit.

The role requires a positive demeanor and the ability to adapt to a fast-paced environment. Key duties include managing reservations, coordinating with the wait staff on seating options, and maintaining a tidy reception area.

Qualifications

• Experience greeting guests and providing accurate wait times
• Ability to manage reservations and seating
• Excellent customer service with a positive attitude

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to dining areas
• Provide menus
• Greet customers upon departure
• Coordinate with wait staff about seating options
• Maintain a clean reception area
• Cater to guests who require extra attention
• Assist wait staff as needed

Skills

People skills

Customer service

Shift flexibility

Job description

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.

Host/Hostess responsibilities include greeting guests, providing accurate wait times and escorting customers to the dining areas. For this role, you should have solid people skills to make sure our guests have a positive dining experience from the moment they arrive till their departure. You should also be available to work in shifts. This is a fast paced environment so needs a super positive person.

Ultimately, you'll ensure we provide excellent customer service and a pleasant dining experience to our guests.

Responsibilities

• Welcome guests to the venue
• Provide accurate wait times and monitor waiting lists
• Manage reservations
• Escort customers to assigned dining or areas
• Provide menus
• Greet customers upon their departure
• Coordinate with wait staff about available seating options
• Maintain a clean reception area
• Cater to guests who require extra attention (e.g. children, elderly)
• Assist wait staff as needed