Host

Accor Hotels; London; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading luxury hotel in London is seeking a Host to provide exceptional service and enhance guest experiences. The role involves greeting guests, managing bookings, and maintaining a high standard of service in a fast-paced environment. Ideal candidates will possess excellent communication skills, attention to detail, and a commitment to hospitality excellence.

Qualifications

• Excellent verbal and written English communication skills.
• Enthusiasm and commitment to providing exceptional service.
• Proven ability to surprise and delight guests.

Responsibilities

• Manage guest queries, bookings, and special requests efficiently.
• Maintain knowledge of menu, products, special events, and promotions.
• Accompany guests to their tables and ensure their welfare.

Skills

Communication

Attention to detail

Teamwork

Time management

Flexibility

Job description

Company Description

Come and join us in bringing the Raffles experience to London.

The Raffles name is synonymous with luxury, glamour, and extraordinary adventure. Raffles London at The OWO on London’s Whitehall unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular venue for celebrations, with fine dining, lively bars, wellness and beauty therapies, luxurious suites and rooms, and versatile event spaces. Within these storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend, and return as family.

Job Description

Scope Of Position

The Host will be responsible for greeting and welcoming guests, serving them in a friendly, timely, and efficient manner to ensure an excellent guest and member experience. The Host should have extensive knowledge of menu offerings and systems informatics. Maintaining a clean and organized workspace and dining area, communicating with reservations teams, and liaising with guests to take reservations and special requests are also key responsibilities.

The Host will support other team members when required and relay guest feedback and requests to management.

Responsibilities

Operation

• Manage guest queries, bookings, and special requests efficiently and courteously.
• Maintain knowledge of menu, products, special events, and promotions.
• Follow proper reporting procedures for issues.
• Adhere to grooming standards, including dress code, cleanliness, and personal hygiene.
• Assist callers courteously, take messages accurately, and pass them on promptly.
• Understand the restaurant's seating arrangements.
• Accompany guests to their tables and ensure their welfare.
• Orient guests about the restaurant, concept, food, and any featured artists or events.
• Comply with security, fire regulations, and health and safety legislation.
• Practice sustainable waste management and purchasing daily.
• Perform additional duties in the absence of line managers or as assigned, including working in different departments or restaurants.

Health and Safety

• Report and rectify hazards immediately.
• Be familiar with departmental fire, emergency, and bomb procedures.
• Ensure safety of persons and property by adhering to laws and regulations, and by anticipating hazards.
• Promote health and safety awareness within the department.

Qualifications

Essential

• Excellent verbal and written English communication skills.
• Enthusiasm and commitment to providing exceptional service.
• Proven ability to surprise and delight guests.
• Attention to detail and teamwork skills.
• Flexibility in work situations.
• Ability to perform under pressure with high service standards.
• Strong time management and multi-tasking skills with a professional appearance.

Desirable

• Experience in a luxury hotel environment, working with LQA, Forbes 5*, or similar standards.

This document reflects the current job content and may change with operational needs. Changes will be discussed with the employee and the job description updated accordingly.