Host

Grind & Co; London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading hospitality company in London is seeking an experienced Host to provide exceptional customer service and support the floor team. The ideal candidate will have a passion for food and beverage, strong communication skills, and the ability to thrive in a fast-paced environment.

Benefits

50% off all Food & Beverage

Retail discount on Grind at Home products

Up to £300 referral bonus

Invitation to Social Events

Access to Wellness Scheme

Qualifications

• Experience in the hospitality industry.
• Strong customer service skills.
• Familiarity with reservation booking systems.

Responsibilities

• Provide a memorable experience for every customer.
• Deliver exemplary service in line with company standards.
• Support the team and adhere to professional conduct.

Skills

Communication

Time-Management

Problem Solving

Job description

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Grind is a hospitality company that lives in London. Since opening Shoreditch Grind in 2011, the brand has expanded across London with restaurants and café-bars, burning the candle at both ends to serve coffee, food, and cocktails to a killer soundtrack.

We are on the hunt for an experienced Host to join the Grind crew! The host and floor team are the face of our business, so you must have buckets of energy! If you have passion for amazing food & beverage, and possess incredible customer service skills, then we want to hear from you!

You will need to be a big team player with great personality and strong knowledge of quality customer service. Whilst you will be predominantly based at the host desk, you will also need to be willing to support the floor team from time-to-time. You will be driven to succeed, have aspirations to develop in your role, and eager to learn in order to progress.

Experience wise, we are looking for individuals who have already had exposure to the hospitality industry and are well-versed in what it takes to provide a memorable experience for any/every customer. You will need to have excellent phone skills and be familiar with reservation booking systems.

Role Responsibilities:

• Provide a memorable experience for any/every customer
  
• Possess full understanding of Steps of Service in line with GRIND standards
  
• Deliver exemplary service in line with our Steps of Service procedures
• Adhere to company values and rules of professional conduct
• Wear full and correct uniform always
• Undertake regular training programs
• Work to support a busy team and contribute to team-driven results

Skills Required:

• Ability to work well under pressure and use initiative
  
• Possess strong communication skills to enable effective dialogue with colleagues and customers
• Ability to problem solve and escalate complaints accordingly
• Dedicated team-player, who strives for excellence and leads by example
  
• Excellent time-management and prioritisation skills
• Crew Card Membership - 50% off all Food & Beverage at every Grind location.
  
• Retail discount on Grind at Home products
  
• Up to £300 referral bonus
• Invitation to our Social Events
  
• Access to Wellness Scheme

If this gets you going we would love to hear from you, please submit a copy of your CV alongside your application.

Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.

Grind is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all candidates and employees.