Host

The Bloomsbury; Greater London; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Service Charge

Holiday allowance up to 25 days

Free meals on duty

50% dining discount at Doyle Group

Discounted hotel rates

Training for personal development

Cycle to work scheme

Staff discounts

Job summary

The Bloomsbury Hotel in London seeks a friendly Host/Hostess to create an unforgettable guest experience in The Coral Room and Dalloway Terrace. You will welcome guests, assist with reservations, and support the front-of-house team to ensure seamless service.

Join a prestigious hotel known for its elegance and exceptional guest care, with perks like service charge, meals on duty, and staff events. A warm personality and strong communication are essential to succeed in this role.

Qualifications

• A warm, engaging personality and a natural flair for making guests feel welcome.
• Excellent communication skills, face-to-face and over the phone.
• Eye for detail and dedication to guest comfort and satisfaction.
• Ability to manage reservations and greet guests with grace.
• Maintain a smooth, professional flow of service with the front-of-house team.

Responsibilities

• Greet and welcome guests upon arrival, making them feel valued from the moment they step in.
• Assist with reservations and provide guests with information to enhance their experience.
• Work closely with the front-of-house team to ensure a smooth operation.
• Handle guest requests and special needs with professionalism and care.
• Create a warm atmosphere reflecting The Coral Room/Dalloway Terrace’s elegance.

Skills

Customer service

Communication

Guest focus

Reservations handling

Professionalism

Job description

The Coral Room and Dalloway Terrace at The Bloomsbury Hotel is seeking a friendly, welcoming, and enthusiastic Host/Hostess to provide an unforgettable experience for our guests.

What We’re Looking For:

• A warm, engaging personality with a natural flair for making people feel welcome.
• A passion for delivering exceptional customer service.
• Excellent communication skills, both face-to-face and over the phone.
• An eye for detail and a dedication to ensuring our guests’ comfort and satisfaction.
• Ability to manage reservations, greet guests with grace, and maintain a smooth, professional flow of service.

What You’ll Do:

• Greet and welcome guests upon arrival, ensuring they feel like VIPs from the moment they step in.
• Assist with reservations, answer any questions, and provide guests with all the information they need to enhance their experience.
• Work closely with the front-of-house team to maintain a smooth, efficient operation.
• Handle guest requests and special needs with professionalism and care.
• Create a warm, inviting atmosphere that reflects the elegance and charm of The Coral Room/Dalloway Terrace.

The Perks of working for The Bloomsbury Hotel:

• Service Charge
• Holiday allowance increasing with length of service up to 25 days
• Free meals on duty
• 50% discount when dining with The Doyle Collection
• Discounted rates when staying in our hotels
• Training dedicated to personal development
• Cycle to work scheme
• Discounts in selected stores and online shops
• Life Insurance and Company Pension
• Complimentary uniform and dry cleaning
• One paid volunteering day per year
• Free access to the Employee Assistance Programme
• Hotel Incentives and rewards
• Staff summer parties, Christmas parties and regular team get togethers
• Refer a Friend bonus scheme

The Bloomsbury, London

Located in central London just minutes away from The British Museum, Theatreland, Soho and the designer boutiques and markets of Covent Garden, The Bloomsbury hotel sits at the heart of the historic and vibrant 18th century Bloomsbury. The Bloomsbury is the proud winner of 'Best Urban Hotel' in the 2017 Condé Naste Johansen's UK and Ireland Awards for Excellence.

The Doyle Collection

The Doyle Collection is a carefully curated collection of eight Irish family-owned luxury and urban hotels located centrally in London, Dublin, Washington DC, Cork and Bristol. What binds our hotels together is the Doyle service ethos - a real warmth and thoughtfulness.

We are proud to say that The Doyle Collection has maintained it's listing as one of the 'Best Large Workplaces' with Great Places to Work since 2017. This accolade means that our people are part of a culture of continuous improvement, working for leaders who are committed to the working environment.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must either be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Inclusion and diversity are key to us. At The Doyle Collection, where everyone is valued, and everyone is treated with fairness and respect. All our team members have the opportunity to thrive with an equal opportunities employer.