Host

Axiom Hospitality Limited; Bath; Hybrid; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Service charge

Zero Hour contract

Worldwide employee discount

Hotel discounts for staff

28 days holiday (bank holidays)

Staff discounts across retail, events

Employee Assistance Line

Wagestream access

Annual stayover reward

Training and progression opportunities

Referral bonus

Free meals on shift

Length of service awards

Job summary

Axiom Hospitality Limited in Bath is seeking a Food & Beverage Host/Hostess to represent the Gordon Ramsay restaurant brand on the banks of the River Avon. You will greet guests, maintain a welcoming reception, manage reservations and seating, and work with the F&B team to deliver an exceptional guest experience.

The role requires a passion for hospitality, strong communication, and the ability to work in a busy restaurant environment.

Qualifications

• Truly passionate about the Hospitality Industry.
• Previous restaurant or bar experience in a busy environment is preferred but not essential.
• Excellent personal presentation and communication skills.
• Ability to function independently with a minimum of supervision.
• Excellent communication skills, both verbal and written; team orientation.

Responsibilities

• Welcome guests to the restaurant and provide a warm, engaging greeting.
• Manage wait times, monitor waiting lists, and handle reservations.
• Escort customers to dining or bar areas and assist with seating options.
• Greet guests on departure and maintain a welcoming reception area.
• Coordinate with the F&B team to ensure smooth seating and service.
• Support guests with questions and assist the F&B team as needed.

Skills

Hospitality passion

Restaurant/Bar experience

Personal presentation

Independence

Communication

Team player

Job description

Salary: £12.71 per hour
Job Type: Permanent
Hours: Flexible
Town: Bath

Set on the banks of the River Avon in the beautiful Roman city of Bath this is an amazing opportunity to represent the global Gordon Ramsay restaurant brand.

We are currently looking for a Food & Beverage Host/ Hostess to join our Truly Talented team.

As Host/ Hostess, you will play a key role in our restaurant and build great relationships with our customers. You’ll have a good understanding of restaurant operations, a real passion for customer care, food and drink and a strong knowledge of wines, beers and spirits.

If you are friendly, courteous, love working as part of a team and are passionate about the hospitality industry, we would love to hear from you!

What we offer

• £12.71 per hour, plus service charge
• Permanent, Zero Hour- Various flexible hours available, includes Evenings, Weekends and Public Holiday's
• Worldwide employee discount at Hilton Hotels through Go Hilton program
• Hotel discounts across all Axiom Hospitality hotels- colleague rates and up to 50% discount on F&B
• 28 days holiday, including bank holidays, increasing yearly to 33 days
• Discounts across retail, restaurants, events and more through our benefits & rewards portal
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay
• Yearly complimentary Axiom Xcape stayover after one year of service
• A growing team with great training, progression and promotion opportunities
• Rewards for referring a friend: referral bonus for recommending a new team member (not for a department you manage)
• Free meals while on shift
• Length of service awards, ranging from 1 year to 3, 5 10 and 20-year rewards and more!

Your role

As an F&B Host/ Hostess, you will be the face of our business, greeting and welcoming our guests. Your passion for people will be applied to the role to create a memorable experience. You will be a host in the true sense of the word, working hard to create an engaging atmosphere exceeding our guests’ expectations.

Responsibilities of Food & Beverage Host/ Hostess will include but are not limited to:

• Welcome guests to the restaurant;
• Provide accurate wait times and monitor waiting lists;
• Manage reservations;
• Escort customers to assigned dining or bar areas;
• Greet customers upon their departure;
• Coordinate with F&B team about available seating options;
• Maintain a clean reception area;
• Cater to guests who require extra attention (e.g., children, elderly);
• Answer incoming calls and address customers’ queries;
• Assist F&B team as needed.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;
• Previous restaurant or bar experience in a busy environment is preferred but not essential;
• Excellent personal presentation;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing ;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.