Food & Beverage Assistant

Peoplebank; Wokingham; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

£12.74 per hour

Flexible hours (zero hours)

Worldwide Hilton employee discounts

Hotel discounts across Axiom hotels

Benefits & rewards portal access

Employee Assistance Line

Wagestream pay access

Annual stayover after 1 year

Referral bonus £250+

Free meals on shift

Free parking on duty

Length of service awards

Job summary

DoubleTree by Hilton St. Anne's Manor in Wokingham is seeking a friendly Food & Beverage Assistant to join the team. You will work closely with leadership to support hotel success and guest satisfaction, while enjoying flexible hours and a competitive hourly rate.

The role emphasizes teamwork, guest service excellence, and strong knowledge of the menu. Prior hospitality experience is helpful but not mandatory, with training provided.

Qualifications

• Excellent communication skills, verbal and written.
• Passionate about the hospitality industry and guest service.
• Ability to work collaboratively in a busy team.
• Good understanding of food hygiene and safety procedures.

Responsibilities

• Prepare and serve beverages as requested by guests.
• Set tables and ensure readiness for guests at all times.
• Take and deliver guest orders promptly.
• Maintain high cleanliness in Food & Beverage outlets.
• Know the food and beverage menu and assist guests with selections.
• Answer menu questions, manage wait times, and relay dietary needs to teams.

Skills

Communication skills

Team player

Customer service

Flexibility

Tools

Food hygiene knowledge

Job description

Salary: £12.74 per hour Job Type: Flexible Hours: Flexible Town: Wokingham

On the edge of Wokingham nestled within 25 acres of exquisitely landscaped gardens and mature woodland, DoubleTree by Hilton St. Anne's Manor offers a peaceful retreat on the edge of the historic market town of Wokingham. Elegantly positioned between the M3 and M4 corridors, and within effortless reach of Bracknell and Reading, the hotel combines timeless countryside charm with exceptional accessibility. We have 170 bedrooms, 8 meeting and events suites where we are able to fulfil your needs whether it be a meeting, social event or wedding.

We are currently looking for a Food & Beverage Assistant to join our Truly Talented team.

If you are friendly, courteous, love working as part of a team and are passionate about the hospitality industry, we would love to hear from you!

What we offer

• £12.74 per hour
• Various flexible hours available (zero hours)
• Worldwide employee discounts at Hilton Hotels through Go Hilton program;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Free parking while on duty;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

You will work closely with the food and beverage leadership team in a supportive and flexible manner, focusing on the overall success of the Hotel and the satisfaction of guests.

Responsibilities of Food & Beverage Assistant will include but are not limited to:

• Preparing and serving any beverages requested by guests;
• Ensuring that all tables are set and ready for welcoming guests at all times;
• Ensuring that all guests’ orders are taken and executed in a timely manner;
• Ensuring that cleanliness is kept at the highest standards at all times in the Food & Beverage Outlets;
• Having good knowledge of the food and beverage menu;
• Responding to guests’ queries on the menu selection;
• Communicating any guests’ questions on the menu, the length of wait and product availability with the Food & Beverage and Kitchen teams, as well as any additional meal requirements, allergies, dietary needs, and special requests to the teams accordingly.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;
• Previous restaurant or bar experience in a busy environment is preferred but not essential;
• Excellent personal presentation;
• Good understanding of food hygiene and health & safety procedures;
• Ability to function independently with a minimum of supervision;
• Excellent communication skills, the ability to communicate verbally and in writing ;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and DoubleTree by Hilton St. Anne's Manor.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal‑opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco‑label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.