Hospitality Trainer & Team Coach — Elevate Service

Hickory's Smokehouse; Letchworth; Hybrid; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free team food

Birthday meal on us

Christmas Day off

Paid time off for life moments

25% team discount

Wellbeing support

Road trips

Refer a friend bonus

Job summary

Hickory's Smokehouse is seeking an experienced Restaurant Trainer to lead recruitment and training for our restaurant teams across the UK. The role embraces our Southern Hospitality mindset, including team trips, delivering top-class service, and developing others to meet Hickory's standards.

Overnight stays are required, and you must have a passion for coaching and inspiring teams. In this fast-paced environment, you will manage training projects, work to strict timeframes, and focus on

Qualifications

• Previous training or coaching experience in a fast-paced restaurant environment.
• Project management experience.
• Ability to meet strict timeframes and manage multiple tasks.
• Overnight stays required.
• Ability to motivate and develop teams to Hickory's standards.
• Strong communication and feedback skills.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Lead recruitment and training of restaurant teams.
• Develop and deliver training programmes to uphold Hickory's standards.
• Coach and motivate staff to reach their full potential.
• Collaborate with management to improve training processes and guest service.

Skills

Training experience

Project management

Time management

Coaching

Motivation

Feedback

Communication

People development

Job description

Hickory's Smokehouse is seeking an experienced Restaurant Trainer to lead recruitment and training for our restaurant teams across the UK. The role embraces our Southern Hospitality mindset, including team trips, delivering top-class service, and developing others to meet Hickory's standards.

Overnight stays are required, and you must have a passion for coaching and inspiring teams. In this fast-paced environment, you will manage training projects, work to strict timeframes, and focus on