Restaurant Trainer

Surety Hospitality; Nottingham; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Tip Jar

Free team food

Birthday meal

Christmas Day off

Paid time off

Team discount

Wellbeing support

Enrichment opportunities

Refer a friend £1000

Fundraising for Cash For Kids

Road trips

Job summary

Hickory's Smokehouse recruitment team in the United Kingdom is seeking an experienced Restaurant Trainer to lead recruitment and training of restaurant teams, promoting the Southern Hospitality mindset and ensuring top-class service across venues.

The role requires proven coaching experience in fast-paced hospitality, project management, and the ability to meet tight timeframes. Overnight stays are required, and you will coach and develop teams to deliver exceptional guest experiences.

Qualifications

• Experience in training or coaching in a fast-paced restaurant environment.
• Experience with project management.
• Ability to work to strict timeframes.
• Willingness to overnight stays.
• Passionate about developing others and delivering great guest experiences.

Responsibilities

• Recruit and train restaurant teams across the venue.
• Lead and inspire teams to uphold Hickory's Southern Hospitality standards.
• Deliver personalised, top-class service and drive team performance.

Skills

Training experience

Project management

Time management

Motivation and coaching

Strong communication

Job description

Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - We are thrilled to have been recently crowned the ‘Best Pub Employer’ for 2025 at The Publican Awards!

Are you currently an experienced trainer who is bursting with passion, ambition and ready for your next big challenge?

Are you driven by developing others? Are you a person that can lead and inspire? In this role, you will be involved in the recruitment and training of our restaurant teams!

Your role will embrace our ‘Southern Hospitality’ mindset through leading team trips and help us bring our authentic southern style hospitality to the UK. If you hold the qualities to develop others and deliver personalised top-class service, then you might have the spark we are looking for!

Essential requirements of a successful Hickory's Restaurant Trainer?

• Previous training or coaching experience in a similar role within a fast-paced or high-volume restaurant environment.
• Previous experience with project management.
• Can work to strict timeframes.
• Overnight stays will be required.
• Love to pass on your knowledge to all team and guests.
• Ability to motivate, coach, train and develop team to the Hickory's standard.
• Passionate about delivering an amazing guest experience and pushing team to reach their full potential.
• Have a welcoming, empathetic, and infectious personality.
• The drive to find grey areas, think outside the box and never give up on any team member!
• The ability to evaluate our processes and bring new ideas.
• Open and honest communication skills, experience of or the ability to give feedback.
• Can set and maintain the highest standards.

Why join Hickory's?

A package of up to £16.20 per hour including Tip Jar – that’s up to £3.00 per hour in tips!

£250k bespoke-built kitchen with USA-imported smokers

Award-winning training & clear progression opportunities

Free team food on shift & a birthday meal on us – Huge BBQ menu with endless possibilities!

Christmas Day off

Paid time off for life’s big moments (weddings, first day at school, moving into your first home & more

25% team discount across Hickory’s (Rising to 50% with loyal service)

24/7 wellbeing support & a culture that truly values work–life balance

Road trips to the Southern States, Europe & UK and stacks of enrichment opportunities

A chance to ‘give a bit back’ with fundraising activities for Cash For Kids

Up to £1000 for you – through the refer a friend scheme

Please note: To be considered for this position you must have the legal right to work in the UK and be at least 18 years old.