Restaurant Trainer

Hickory's Smokehouse; Letchworth; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Free team food

Birthday meal on us

Christmas Day off

Paid time off for life moments

25% team discount

Wellbeing support

Road trips

Refer a friend bonus

Job summary

Hickory's Smokehouse is seeking an experienced Restaurant Trainer to lead recruitment and training for our restaurant teams across the UK. The role embraces our Southern Hospitality mindset, including team trips, delivering top-class service, and developing others to meet Hickory's standards.

Overnight stays are required, and you must have a passion for coaching and inspiring teams. In this fast-paced environment, you will manage training projects, work to strict timeframes, and focus on

Qualifications

• Previous training or coaching experience in a fast-paced restaurant environment.
• Project management experience.
• Ability to meet strict timeframes and manage multiple tasks.
• Overnight stays required.
• Ability to motivate and develop teams to Hickory's standards.
• Strong communication and feedback skills.
• Passion for delivering exceptional guest experiences.

Responsibilities

• Lead recruitment and training of restaurant teams.
• Develop and deliver training programmes to uphold Hickory's standards.
• Coach and motivate staff to reach their full potential.
• Collaborate with management to improve training processes and guest service.

Skills

Training experience

Project management

Time management

Coaching

Motivation

Feedback

Communication

People development

Job description

Start an exciting new chapter in your hospitality career at Hickory's Smokehouse - We arethrilled to have been recently crowned the'Best Pub Employer' for 2025 at The Publican Awards!

Are you currently an experienced trainer who is bursting with passion, ambition and ready for your next big challenge?

Are you driven by developing others? Are you a person that can lead and inspire? In this role, you will be involved in the recruitment and training of ourrestaurant teams!

Your role will embrace our 'Southern Hospitality' mindset through leading team trips and help us bring our authentic southern style hospitality to the UK. If you hold the qualities to develop others and deliver personalised top-class service, then you might have the spark we are looking for!

Essential requirements of a successful Hickory's Restaurant Trainer?

• Previous training or coaching experience in a similar role within a fast-paced or high-volume restaurant environment.
• Previous experience with project management.
• Can work to strict timeframes.
• Overnight stays will be required.
• Love to pass on your knowledge to all team and guests.
• Ability to motivate, coach, train and develop team to the Hickory's standard.
• Passionate about delivering an amazing guest experience and pushing team to reach their full potential.
• Have a welcoming, empathetic, and infectious personality.
• The drive to find grey areas, think outside the box and never give up on any team member!
• The ability to evaluate our processes and bringnew ideas.
• Open and honest communication skills, experience of or the ability to give feedback.
• Can set and maintain the highest standards.

Why join Hickory's?

• package of up to £16.20per hour including Tip Jar - that's up to £3.00 per hour in tips!
• £250k bespoke-built kitchen with USA-imported smokers
• Award-winning training & clear progression opportunities
• Free team food on shift & a birthday meal on us - Huge BBQ menu with endless possibilities!
• Christmas Day off
• Paid time off for life’s big moments (weddings, first day at school, moving into your first home & more
• 25% team discount across Hickory’s (Rising to 50% with loyal service)
• 24/7 wellbeing support & a culture that truly values work-life balance
• Road trips to the Southern States, Europe & UK and stacks of enrichment opportunities
• A chance to 'give a bit back' with fundraising activities for Cash For Kids
• Up to £1000 for you - through the refer a friend scheme

Please note: To be considered for this position you must have the legal right to work in the UK and be at least 18 years old.