Hospitality Team Member - Full-Time, Customer Focus

WSH Group; Welwyn Garden City; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Meal on shift

Tea and coffee on shift

WSH pension scheme

28 days annual leave plus birthday off

Family leave provision

Discounts and portal access

Employee Assistance Programme

MH First Aiders

Cycle to Work

Job summary

WSH Group is recruiting for a customer-focused role at Benugo, working across front and back of house duties in partnership with John Lewis. You will serve food and beverages, keep areas clean, stock fridges, and assist on tills as needed, with regular weekend work and a shift pattern of five days out of seven.

The position emphasizes delivering excellent customer service in a fast-paced environment while upholding food safety standards and professional conduct.

Qualifications

• Good organisational skills.
• Ability to work under pressure to meet business needs.
• Reliable and able to work well within a team.
• Self-motivated and proactive.

Responsibilities

• Ensure the customer experience is maintained to a high standard.
• Assist with kitchen, front of house and back of house cleaning duties.
• Organise deliveries and stock fridges using FIFO.
• Clear tables and maintain a clean working environment.
• Follow labels, prices, promotions and product information.
• Work on tills and serve food and drinks as required.
• Adhere to food safety, allergen and hygiene procedures.
• Collaborate with colleagues to meet targets and keep operations smooth.
• Attend training and represent WSH and John Lewis professionally.

Skills

Customer service

Teamwork

Organisational skills

Work under pressure

Self-motivated

Education

High school or equivalent

Job description

WSH Group is recruiting for a customer-focused role at Benugo, working across front and back of house duties in partnership with John Lewis. You will serve food and beverages, keep areas clean, stock fridges, and assist on tills as needed, with regular weekend work and a shift pattern of five days out of seven.

The position emphasizes delivering excellent customer service in a fast-paced environment while upholding food safety standards and professional conduct.