Hospitality Team Leader – Guest Service & Standards

Cairn Group; Birmingham; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Discounted hotel stays

Food, beverage, spa and leisure offers

Retail, entertainment and lifestyle)

Leadership and career development

Long service awards

Refer-a-friend scheme

Employee Assistance Programme

Health Care Cash Plan

Wellbeing resources

Career progression across hospitality

Job summary

Cairn Group is seeking motivated Supervisors for the Holiday Inn Birmingham City Centre. You’ll help lead operational teams, support service delivery and coach staff to uphold high guest-service standards.

Join a People-First culture with growth opportunities and a focus on delivering memorable experiences for guests. If you’re organized, people-focused and eager to develop your hospitality career, this is your path to progress with Cairn Group.

Qualifications

• Have previous experience in a hospitality or customer-facing environment.
• Lead with positivity and set a strong example for others.
• Are organised, dependable and able to prioritise effectively.
• Enjoy supporting, developing and motivating team members.

Responsibilities

• Support the day-to-day operation of the department and ensure smooth service delivery.
• Lead by example, maintaining high standards of guest service and operational excellence.
• Provide guidance, coaching and support to team members throughout each shift.
• Assist with organising workloads, delegating tasks and coordinating daily activities.
• Help resolve guest queries and operational challenges effectively and professionally.
• Contribute to the success of the wider team by driving performance, engagement and service standards.

Skills

Hospitality leadership

Guest service excellence

Team coaching

Job description

Cairn Group is seeking motivated Supervisors for the Holiday Inn Birmingham City Centre. You’ll help lead operational teams, support service delivery and coach staff to uphold high guest-service standards.

Join a People-First culture with growth opportunities and a focus on delivering memorable experiences for guests. If you’re organized, people-focused and eager to develop your hospitality career, this is your path to progress with Cairn Group.