Hospitality Team Leader | Guest Experience

atlashotels; Inverness; On-site; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Hotel staff discount

Global employee discounts

Bonus after 2 years of service

Holiday allowance

Pension plan

Health plan (HSF)

Job summary

Atlas Hotels is hiring a Team Leader at the Holiday Inn Express Inverness to lead a friendly, guest-focused team in a 40-hour week across five days. The 12-month fixed-term maternity cover offers £13.95 per hour and a dynamic, varied role in hospitality.

You'll coach team members, ensure correct staffing, and support the Hotel Operations Manager to drive improvements and deliver a great guest experience. Hospitality experience is welcome but not mandatory.

Qualifications

• Experience leading a team in a customer service environment.
• Hospitality experience not required.

Responsibilities

• Provide a warm Atlas welcome to guests and new employees.
• Ensure Team Members are in the right place at the right time and coach them.
• Be the go-to person for guidance, nurturing and staying calm under pressure.
• Support the Hotel Operations Manager to improve hotel operations.

Skills

Team leadership

Customer service

Job description

Atlas Hotels is hiring a Team Leader at the Holiday Inn Express Inverness to lead a friendly, guest-focused team in a 40-hour week across five days. The 12-month fixed-term maternity cover offers £13.95 per hour and a dynamic, varied role in hospitality.

You'll coach team members, ensure correct staffing, and support the Hotel Operations Manager to drive improvements and deliver a great guest experience. Hospitality experience is welcome but not mandatory.