Hospitality Team Leader

Mountbatten Centre; Portsmouth; On-site; GBP 27,000; Full time

Job summary

An established industry player is seeking a dedicated Hospitality Team Leader to join their dynamic team at a leisure centre. This role involves assisting in the delivery of exceptional customer service within a vibrant hospitality environment. You will play a key role in motivating your team and ensuring high standards are met, especially during busy events that require evening and weekend work. If you have a passion for hospitality and a commitment to community engagement, this is a fantastic opportunity to make a positive impact while enjoying various employee perks and benefits.

Benefits

Onsite parking

Training and development opportunities

Gym membership

Health cash plan

Employee Assistance

Company pension matched up to 6%

Colleague discount on food and drink

Colleague recognition

Birthday / Celebratory day off

Loyalty Rewards

Qualifications

• Previous supervisory experience in hospitality is preferred.
• Essential: Food hygiene certificate and understanding of health and safety.

Responsibilities

• Assist the Hospitality Manager in delivering high standards of service.
• Motivate and lead a team to ensure excellent customer experience.

Skills

Supervisory Experience

Customer Service

Motivational Skills

Food Hygiene

Health and Safety Understanding

Job description

Post Title: Hospitality Team Leader

Sites: Mountbatten Leisure Centre

Geographical Location: Portsmouth

Salary: £26,734 per annum

Hours: 40 hours per week

Contract Type: Permanent

The role:

BH Live is recruiting for Hospitality Team Leaders to join our team at Mountbatten Leisure Centre.

You will assist the Hospitality Manager in delivering high standards of customer service within the hospitality and events offering at the leisure centre.

You will ideally have previous supervisory experience within a similar environment and the ability to motivate a team.

Previous hospitality experience, a food hygiene certificate, and a good understanding of health and safety are essential requirements for this role.

The role will require evening, weekend, and bank holiday working due to the business needs of our events.

Applicants must be aged 18 or over due to alcohol licensing laws.

We offer:

1. Onsite parking
2. Training and development opportunities
3. BH Live Active - Gym membership
4. Health cash plan
5. Employee Assistance
6. Company pension matched up to 6% contributions
7. Colleague discount on food and drink
8. Colleague recognition
9. Birthday / Celebratory day off
10. Loyalty Rewards

About BH Live:

Champions of community engagement, health, and wellness across Dorset, Hampshire, and London.

BH Live, a registered charity and social enterprise, is a leading operator of sports and leisure centres, theatres, and event venues. Driven by a mission to improve communities, BH Live is dedicated to providing inclusive cultural experiences and promoting physical activity for all.

With a strong commitment to accessibility and community engagement, BH Live continues to enhance the quality of people’s lives, health, and wellbeing in the communities it serves.

BH Live was established in 2010. Local authority partners include BCP Council, Portsmouth City Council, and Croydon Council.

We are at the heart of the UK’s growing social economy. Together with our partners, we are helping to change lives and make a positive impact in the community.

For more visit bhlive.org.uk.

Get social with us: LinkedIn, X - @BHLIVE_UK | Facebook @SocialEnterpriseBHLive

To apply:

Please click here to view the job description for more details on this role.

BH Live reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application as soon as possible.