Hospitality Team Lead: People & Operations

SmartRecruiters, Inc.; Catterick Garrison; On-site; GBP 26,000 - 34,000; Full time

Job summary

Aramark UK is seeking an experienced Supervisor to join our team in Catterick, United Kingdom. In this permanent role you will oversee daily operations, manage a staff team and ensure work is completed to high standards with strong leadership and organisational skills.

You will conduct performance appraisals, schedule shifts, monitor quality, and ensure health and safety compliance while supporting career progression.

Qualifications

• Proven experience in a supervisory or team management role.
• Strong people skills and the ability to motivate and develop staff.
• Excellent organisational and time-keeping abilities.
• Proficiency in performance management and staff appraisals.
• Sound knowledge of workplace policies and procedures.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making capabilities.
• Ability to work under pressure and manage multiple priorities.
• Experience in a relevant industry sector.
• Knowledge of health and safety regulations and best practices.
• Experience with management information systems or relevant software.
• Training and mentoring experience.
• Experience in conflict resolution and employee relations.

Responsibilities

• Supervise and manage a team of staff members, providing clear direction, guidance, and support
• Conduct regular performance appraisals and provide constructive feedback to team members
• Schedule staff shifts and allocate resources efficiently to meet operational requirements
• Ensure compliance with workplace policies, procedures, and health and safety regulations
• Identify performance issues and implement appropriate corrective actions in a professional manner
• Foster a positive and productive working environment that encourages team collaboration
• Communicate effectively with senior management and other departments to ensure smooth operations
• Provide induction and training to new team members to support their career progression
• Monitor work quality and productivity, taking decisive action to address any shortfalls
• Handle staff queries, concerns, and conflicts with empathy and professionalism
• Maintain accurate records and documentation relating to team performance and attendance

Skills

Supervisory experience

People skills

Organisational skills

Performance management

Policies and procedures

Communication skills

Problem solving

Prioritisation

Industry experience

Health & safety knowledge

Management information systems

Mentoring

Conflict resolution

Tools

MIS software

Job description

Aramark UK is seeking an experienced Supervisor to join our team in Catterick, United Kingdom. In this permanent role you will oversee daily operations, manage a staff team and ensure work is completed to high standards with strong leadership and organisational skills.

You will conduct performance appraisals, schedule shifts, monitor quality, and ensure health and safety compliance while supporting career progression.