Hospitality Supervisor - Lead Service & Team Growth

Charles Wells; Hitchin; On-site; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Tips included

28 days holiday

Company Pension scheme

Discounts on food and beverages

Career development programme

Dining discounts across managed houses

Job summary

The Radcliffe Arms in Hitchin is seeking a capable Supervisor to lead guest service and ensure every visitor enjoys a superb experience. You will manage orders, collaborate with kitchen staff, and uphold high standards across all service areas.

We’re looking for a pro with leadership flair, a passion for beer and food, and a track record of delivering outstanding customer service in a fast-paced setting. Enjoy a supportive team and real progression opportunities.

Qualifications

• Leadership experience in hospitality or customer-facing environments.
• Enthusiasm and passion for food and beer.
• Ability to deliver excellent customer service and work well in a fast-paced environment.
• Ambitious, results-driven with a desire to develop your career and teams.

Responsibilities

• Take responsibility for the customer journey and ensure a standout experience.
• Take accurate orders and work closely with the kitchen staff.
• Ensure payments and receipts are correct.
• Confidently recommend menu and drinks offerings.
• Monitor service standards and report issues.
• Provide supportive, proactive leadership to the team.

Skills

Leadership

Customer service

Teamwork

Industry knowledge

Job description

The Radcliffe Arms in Hitchin is seeking a capable Supervisor to lead guest service and ensure every visitor enjoys a superb experience. You will manage orders, collaborate with kitchen staff, and uphold high standards across all service areas.

We’re looking for a pro with leadership flair, a passion for beer and food, and a track record of delivering outstanding customer service in a fast-paced setting. Enjoy a supportive team and real progression opportunities.