Hospitality Assistant

Searcys; City of Westminster; On-site; GBP 12,000 - 21,000; Part time

Benefits offered by this job

50% discount across Searcys venues

Pension scheme

Up to 38days annual leave

Access to everyday discounts and comms

Employee assistance programme

Meals provided on shift

Cycle to work scheme

Your birthday off

Volunteer day off

Job summary

Searcys is seeking a Hospitality Assistant to support the Retail Manager and Retail Supervisor at 116 Pall Mall – Institute of Directors. You will assist in serving guests and ensuring seamless service across all departments, while upholding Searcys standards.

The role offers a flexible 0-hour contract with varied shifts. You will contribute to delivering exceptional hospitality at a flagship London site and enjoy comprehensive staff benefits and career development opportunities.

Qualifications

• Excellent product knowledge (food/beverage) and ability to explain items.
• Takes the initiative and works well in a team.
• Excellent customer care skills and hospitality mindset.

Responsibilities

• Welcome customers on arrival and provide friendly, hospitable service.
• Deliver exceptional customer service to all clients, ensuring high satisfaction.
• Abide by company policies and departmental procedures/trainings.
• Take customers' orders for food and drink and prepare/deliver as instructed.
• Clear tables, set up room and replenish stations per procedures.
• Follow opening/closing duties and departmental procedures.
• Deal with customer complaints courteously and refer to supervisor when needed.
• Maintain high standards of cleanliness and follow health and safety rules.
• Present a professional appearance and adhere to dress code.

Skills

Excellent product knowledge

Takes initiative

Supportive / Team player

Excellent customer care skills

Job description

Searcysare looking for a Hospitality Assistant,to work in our prestigious venue116 Pall Mall - Institute of Directors. As the Hospitality Assistant you will assist the Retail Manager and Retail Supervisor to deliver seamless service to all areas of the department, serving guests to the highest standard and according to Searcy’s procedures and policies.

116 Pall Mall is a stunning Georgian venue dating back to 1820 in the heart of London. Originally designed by John Nash, the architect behind Marble Arch and Brighton Pavilion;

This venue is one of our flagship sites based on Pall Mall with a vast array of decadent event spaces.

As a Hospitality Assistant you will receive the following industry leading benefits:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38days annual leave (dependant on job role)
• Access to everyday discounts and communication portal
• Employee assistance programme
• Meals provided on shift when working within one of our venue
• Cycle to work scheme
• Your birthday off to celebrate in style
• A day off to volunteer / give back to the charity of your choice

Job Description

The Hospitality assistant will be supporting and monitoring and serving all food and drinks to customers/clients/guest and clearing throughout the event.

ob Type: 0 hour contract / Flexible Contract

Responsibilities:

• Welcome customers on arrival, greeting them on a friendly and hospitable manner
• Deliver exceptional customer service to all clients, ensuring a high level of customer satisfaction
• Abide by company policies and departmental procedures/trainings
• Ensure good levels of stock are displayed and kept on record, maintaining good stock rotation throughout the day
• Answers questions about menu items, ingredients, and pricing
• Takes customers' orders for food and drink and prepare and/or deliver them, whenever necessary and instructed by line manager
• Clear table, set up room and replenish stations according to department procedures and manager instructions
• Follow departmental procedures when carrying out opening/closing duties
• Deal effectively and courteously with customer complaints, and to refer them to the line manager, if necessary
• Maintain a high level of cleanliness and follow all Health, Hygiene and Safety requirements as described in the Searcy Health & Safety Policy
• Maintain composure in a fast-paced environment while responding urgently and appropriately to any concerns
• Present in professional appearance and according to provided dress code.

Qualifications

• Excellent product knowledge (food/beverage)
• Takes the initiative
• Supportive / Team player
• Excellent customer care skills

Additional Information

We are the oldest caterer in the UK, having been founded in 1847, working with us will give you an opportunity to be part of some of London’s most prestigious events, gaining insights and mentoring from skilled and experienced colleagues, as well as getting a chance to be part of a storied legacy in the hospitality industry.

A career at Searcys means you are part of something special, we are an employer with a rich history, and an established reputation which will provide you with an enormous sense of pride and belonging.

To find out more on the rich history of Searcys, please visit our website at www.searcys.co.uk