Hospitality Supervisor

Searcys; City Of London; On-site; GBP 32,000 - 38,000; Full time

Job summary

Searcys is seeking a Hospitality Supervisor for a prestigious venue in London. This full-time role involves managing events, training staff, and ensuring high standards of service. With industry-leading benefits and a rich history, Searcys offers a unique opportunity to be part of London's oldest caterer.

Benefits

50% discount across Searcys venues

Enrolment into the Searcys pension scheme

Up to 38 days of annual leave

Access to discounts and communication portals

Employee assistance programme

Meals provided on shift

Cycle to work scheme

Your birthday off

A day off to volunteer

Qualifications

• Minimum 2 years of people management experience.
• Excellent product knowledge (food and beverage).
• Experience in managing large events and dinners.

Responsibilities

• Ensure successful delivery of events.
• Train staff and casual labour as needed.
• Monitor departmental standards and report concerns.

Skills

People Management

Customer Care

Event Management

Product Knowledge

Job description

Contract • Front of House • 40.00 Hours per week

Searcys is seeking a Hospitality Supervisor to work in one of its City-based venues. The client at this venue is a globally renowned law firm.

This role is based on a B&I contract near Barbican.

As a Hospitality Supervisor, you will receive industry-leading benefits, including:

• 50% discount across Searcys venues
• Enrolment into the Searcys pension scheme
• Up to 38 days of annual leave (depending on the role)
• Access to discounts and communication portals
• Employee assistance programme
• Meals provided on shift when working within a venue
• Cycle to work scheme
• Your birthday off
• A day off to volunteer or give back to a charity of your choice

You will work closely with the Hospitality Manager, supporting the operations team, chefs, and sales staff to deliver flawless service and exceptional food and drinks.

The role involves building strong client relationships, understanding their needs, and executing details with quality and a human touch.

This position is Monday to Friday, on-site in the City of London.

Job Details:

• Full-time, 40 hours per week
• Salary: £32,000, with overtime paid at x1.5

Key Responsibilities:

• Ensure successful delivery of events
• Train staff and casual labour as needed
• Monitor departmental standards and report concerns
• Liaise with kitchen, events, reception, and other departments to ensure standards
• Meet clients, ensure event requirements are met, and communicate changes
• Handle customer complaints courteously and escalate if necessary
• Conduct safety and maintenance checks and report issues
• Adhere to in-house accounting policies and monitor stock
• Ensure compliance with cash handling procedures and report discrepancies
• Monitor staff timesheets for accuracy
• Minimum 2 years of people management experience
• Excellent product knowledge (food and beverage)
• Experience in managing large events and dinners
• Lead by example with professionalism
• Show initiative and be a team player
• Provide excellent customer care

Joining Searcys means being part of London's oldest caterer, established in 1847, offering opportunities to work at prestigious events and learn from experienced colleagues. Our rich history and reputation foster pride and belonging.

For more about Searcys' history, visit our website.