Hospitality Supervisor

Bembridge Sailing Club; Bembridge; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Staff benefits to be discussed atinter

Job summary

Bembridge Sailing Club is seeking a Hospitality Supervisor to lead the bar, catering and hospitality operations during the sailing season. You will supervise the hospitality team, ensure friendly, professional service and contribute to smooth event delivery.

The role requires strong customer service, organisational skills and the ability to manage busy periods, evenings and weekends. You will collaborate with staff and clubs to run functions and regattas while upholding high standards of

Qualifications

• Experience in hospitality, ideally in a supervisory or senior position.
• Excellent customer service and communication skills.
• Organised, reliable and able to stay calm during busy periods.

Responsibilities

• Supervise and support the hospitality team during Club opening hours, events and busy sailing periods.
• Ensure excellent customer service and a friendly, welcoming atmosphere for members, guests and visitors.
• Assist with the smooth running of the bar and catering operation, including opening and closing procedures.
• Maintain high standards of cleanliness, presentation and food and beverage service.
• Ensure licensing, food safety, health and safety and Club procedures are followed.
• Monitor stock levels and assist with ordering, deliveries and stock rotation.
• Handle cashing-up and daily financial procedures accurately.
• Deal confidently and professionally with customer queries or issues.
• Support the planning and delivery of Club functions, regattas, social events and private functions.
• Carry out other reasonable duties required to support the successful operation of the Club.

Skills

Hospitality experience

Team supervision

Customer service

Job description

Hospitality Supervisor

Bembridge Sailing Club

Location: Bembridge, Isle of Wight

Reports to: House Manager

About Bembridge Sailing Club

Bembridge Sailing Club is a friendly and welcoming sailing club at the heart of the local sailing community. We pride ourselves on providing an enjoyable experience for members, their guests and visiting sailors, both on and off the water.

The Role

As Hospitality Supervisor, you will play a key role in the day-to-day running of the Club's bar, catering and hospitality operations. You will lead by example, supporting and motivating the team while ensuring that members and guests receive warm, professional and efficient service.

The role will suit someone who enjoys working with people, is organised and hands-on, and understands what makes a great hospitality experience.

Key Responsibilities

• Supervise and support the hospitality team during Club opening hours, events and busy sailing periods.
• Ensure excellent customer service and a friendly, welcoming atmosphere for members, guests and visitors.
• Assist with the smooth running of the bar and catering operation, including opening and closing procedures.
• Maintain high standards of cleanliness, presentation and food and beverage service.
• Ensure licensing, food safety, health and safety and Club procedures are followed.
• Monitor stock levels and assist with ordering, deliveries and stock rotation.
• Handle cashing-up and daily financial procedures accurately.
• Deal confidently and professionally with customer queries or issues.
• Support the planning and delivery of Club functions, regattas, social events and private functions.
• Carry out other reasonable duties required to support the successful operation of the Club.

About You

• Has previous experience in hospitality, ideally in a supervisory or senior position.
• Has excellent customer service and communication skills.
• Is confident supervising a team and leading by example.
• Is organised, reliable and able to remain calm during busy periods.
• Has a positive, approachable and professional manner.
• Is comfortable working independently and taking responsibility.
• Has good attention to detail and high standards of cleanliness and presentation.
• Understands the importance of food hygiene, licensing and health and safety.
• Is flexible and willing to work evenings, weekends and during busy seasonal periods.
• Is a team player with a can do attitude

What We Offer

• A friendly and sociable working environment within a well-established sailing club.
• A varied role encompassing everyday hospitality, sailing events and social functions.
• Opportunities to develop your hospitality and supervisory skills.
• Competitive salary, dependent on experience.
• Staff benefits to be discussed at interview.

Hours

The role will involve a flexible working pattern, including evenings, weekends and bank holidays, particularly during the sailing season and around major Club events.