Hospitality, Supermarket Assistant

Waitrose & Partners; New Forest; On-site; GBP 20,000 - 25,000; Full time

Job summary

Join a leading employee-owned business as a Partner on our service counters. You'll engage with customers, promote ethical food sourcing, and ensure high standards of presentation and hygiene. Your role will enhance customer loyalty and contribute to sales.

Qualifications

• Experience in a customer-facing role.
• Interest in food and drink trends.

Responsibilities

• Ensure high presentation and hygiene standards at food counter.
• Manage stock levels for popular products.
• Support general shopkeeping tasks.

Skills

Effective communication

Job description

About the role

As a Partner on our service counters, you'll have the opportunity to demonstrate your knowledge and passion for food while feeling proud of its ethical sourcing. You'll recommend recipes and actively bring our ethos — passionate Partners serving food lovers — to life. Your enthusiasm and friendliness will help build lasting relationships with customers, enhancing their impression of the Waitrose brand and fostering loyalty. Additionally, you'll contribute to maximizing sales and profit.

Key Responsibilities

• Take responsibility for your own food counter, ensuring high presentation and hygiene standards at all times.
• Manage stock levels to ensure popular products are available.
• Handle open food carefully, following all health & safety protocols and helping reduce food wastage.
• Maintain knowledge of new products and Waitrose's food values, such as animal welfare.
• Support the wider shop team with general shopkeeping tasks when required.

Essential skills/experience you'll need

• Effective communication skills to work well with team members and customers.

Desirable skills/experience you may have

• Experience in a customer-facing role.
• Experience in catering or hospitality environments.
• Strong interest and knowledge of current food and drink trends.
• Flexible approach to support the whole branch.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we're driven to build a happier world. We focus on retail excellence, innovation, and diversification, offering competitive prices, quality, and service.

Our Partners share ownership and responsibility, contributing to our success through collaboration, kindness, and respect.

We foster an inclusive environment where everyone can thrive, grow individually and collectively, and feel they belong.

Important points to note:

Some roles require pre-employment vetting, including DBS checks, which will be communicated during recruitment. Applicants are encouraged to apply early, as vacancies may close quickly due to high interest.

We support flexible working arrangements, such as flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.