Hospitality Success Manager - Elevate Ops with Tech

Harri.com; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

Harri is building workforce technology for hospitality teams in the UK. This role sits in our UK Customer Success team and seeks operators who combine people skills with calm resilience and a genuine interest in tech-driven service.

You will own relationships with hospitality customers daily, helping clients realise real value from the Harri platform and guiding conversations with empathy while collaborating with Product, Support and Tech teams to resolve issues.

Qualifications

• Experience as a Restaurant Manager or Assistant Manager.
• Understanding hiring, scheduling, labour pressure and service realities.
• Customer-obsessed and outcome-focused.
• Able to balance customer needs with business realities.

Responsibilities

• Own relationships with hospitality customers using Harri day-to-day.
• Help clients get real value from the platform.
• Navigate tough conversations with empathy and clarity.
• Partner with Product, Support and Technical teams to solve problems.

Skills

Restaurant Mgmt Experience

People Skills

Calm Under Pressure

Hospitality Industry Knowledge

Job description

Harri is building workforce technology for hospitality teams in the UK. This role sits in our UK Customer Success team and seeks operators who combine people skills with calm resilience and a genuine interest in tech-driven service.

You will own relationships with hospitality customers daily, helping clients realise real value from the Harri platform and guiding conversations with empathy while collaborating with Product, Support and Tech teams to resolve issues.