Hospitality Services Manager

The Cinnamon Care Collection; Topsham; On-site; GBP 34,000 - 46,000; Full time

Benefits offered by this job

Company benefits

Job summary

Watermeadow Grange in Topsham, Exeter is part of The Cinnamon Care Collection and requires an experienced Hospitality Services Manager. This full-time role oversees front-of-house operations to ensure residents are comfortable and happy, with standards in catering, service, and budgeting.

The role involves managing budgets, staffing, and maintaining high-quality dining experiences, while coordinating with the General Manager and Head Chef to deliver value and excellent service to residents and

Qualifications

• Experience in hotel, restaurant or catering sectors.
• Knowledge of budgeting and purchasing processes.
• Strong communication with residents, family members and staff.

Responsibilities

• Monitor and manage the home budgets with nominated suppliers.
• Recruit, train and manage team members with the General Manager.
• Ensure catering service quality and menu content with Head Chef.
• Oversee dining areas at meal times to maintain high standards.
• Attend evening and weekend functions to ensure quality service.
• Ensure training and customer service standards are consistently met.

Skills

Customer service

Budget control

Purchasing

Team management

Front of house

Communication

Job description

Hospitality Services Manager

£40,000 per annum plus company benefits

Full Time hours to include some weekend working

A Top 20 Care Home Group 2026!

Awarded 'One of the UK's Best Companies to Work For'

Please note, we are unable to offer sponsorship for this role.

Watermeadow Grange in Topsham, Exeter is a beautiful care home providing 86 spacious ensuite bedrooms including a community dedicated to the care of people living with dementia.

This is an exciting full-time opportunity for an experienced and passionate Hospitality Services Manager. The role will be to ensure that high standards and high customer satisfaction are delivered at all times.

The Hospitality Services Manager is the one to take charge in ensuring that all of our front of house operations are run smoothly within the home and that the residents are comfortable and happy. This means ensuring that all areas of the home are kept clean, the food is delicious and enjoyable, and that the team members are accommodating and helpful at all times. The Hospitality Services Manager needs strong communication skills when delaing with team members, residents and family members.

You will require a background in hotel, restaurant or catering sector, a knowledge of budget control and purchasing, auditing of environment, food preparation and presentation.

The main responsibilities for this role are:

1. Monitor, control and manage the homes budgets, ensuring the departments are use nominated suppliers
2. Recruit, train and manage all team members in the above activities in conjunction with the General Manager, ensuring that performance standards are understood and maintained
3. Ensure that the catering service is of the highest standards in terms of presentation and menu content, working closely with the Head Chef in achieving a quality service that is value for money
4. Monitor and support the dining areas at meal times ensuring that the highest standards are met
5. Attend evening and weekend functions as they arise to facilitate a quality service to residents and guests to the home
6. Ensure that the whole team are appropriately trained and customer service standards are met at all times