Hospitality Service Supervisor: Lead, Train & Delight Guests

WSH Group; Gateshead; On-site; GBP 25,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Birthday holiday

Career leave

Personal leave

Free meals

Pension & life insurance

Perkbox discounts

Employee assistance

Cycle to work

Job summary

BaxterStorey in the United Kingdom is seeking staff for hospitality roles. The position, based on a 35-hour contract, involves supervising catering teams, ensuring top service, and coordinating event logistics. A 5-day work week applies, with meals on shift and a strong emphasis on guest satisfaction.

We value hospitality passion, teamwork, and clear communication, offering comprehensive benefits and ongoing training to help you grow within our company.

Qualifications

• Previous experience within the hospitality industry
• Have a contagious passion for food and customer service
• You draw satisfaction from supervising, training, and supporting a team
• Understanding of delegation skills
• Excellent organisational abilities; high attention to detail
• Concise and effective verbal and written communication
• Ability to adapt to challenges and opportunities with a solution-oriented perspective

Responsibilities

• Supervision and Training - recruit, train, and supervise catering staff, including servers, chefs, and support personnel. Set clear expectations and provide ongoing feedback to maintain a high level of performance.
• Quality Control - monitor food quality, presentation, and service standards to ensure they meet or exceed customer expectations. Address and resolve any issues or concerns promptly to ensure customer satisfaction.
• Logistics Management - coordinate delivery, setup, and breakdown of catering equipment and supplies. Oversee the flow of events, including food service, beverage distribution, and guest interactions. Manage inventory and order supplies as needed to maintain adequate stock levels.
• Customer Service - foster positive relationships with clients and guests, addressing their needs and concerns. Handle customer inquiries, requests, and special dietary requirements with professionalism and courtesy.

Skills

Hospitality experience

Team supervision

Training & mentoring

Delegation skills

Organisational skills

Communication skills

Job description

BaxterStorey in the United Kingdom is seeking staff for hospitality roles. The position, based on a 35-hour contract, involves supervising catering teams, ensuring top service, and coordinating event logistics. A 5-day work week applies, with meals on shift and a strong emphasis on guest satisfaction.

We value hospitality passion, teamwork, and clear communication, offering comprehensive benefits and ongoing training to help you grow within our company.