Guest Experience Supervisor

BaxterStorey; Greater London; On-site; GBP 33,000 - 41,000; Full time

Benefits offered by this job

28 Days holiday inclusive of bank hols

Birthday additional holiday

24 weeks enhanced maternity leave

Secondary career leave

Wedding/commitment day leave

Free meals on shift

Pension and life insurance

Perkbox discounts

Employee assistance programme

Cycle to work scheme

Job summary

BaxterStorey is seeking a Hospitality Service Supervisor (Mon-Fri) in London. The role, full-time and permanent, offers up to £37,000 salary and 28 days holiday including bank holidays.

Location is EC4A with meals on shift, pension, life insurance, Perkbox discounts, and a strong focus on delivering exceptional guest experiences. The successful candidate will supervise catering staff, ensure service standards, and manage event logistics while maintaining a collaborative, inclusive culture and

Qualifications

• Hospitality industry experience required.
• Passion for food and customer service.
• Experience supervising and supporting a team.
• Strong delegation and organizational skills.
• Clear verbal and written communication.
• Adaptable with a solution-oriented mindset.

Responsibilities

• Recruit, train, and supervise catering staff.
• Set clear expectations and provide ongoing feedback.
• Monitor food quality, presentation, and service standards.

Skills

Customer service

Team supervision

F&B service

Communication skills

Delegation skills

Job description

BaxterStorey is seeking a Hospitality Service Supervisor (Mon-Fri) in London. The role, full-time and permanent, offers up to £37,000 salary and 28 days holiday including bank holidays.

Location is EC4A with meals on shift, pension, life insurance, Perkbox discounts, and a strong focus on delivering exceptional guest experiences. The successful candidate will supervise catering staff, ensure service standards, and manage event logistics while maintaining a collaborative, inclusive culture and