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LGH Hotel Management Ltd; Liverpool; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free meals on duty

Free parking

Employee discounts on bedroom rates

Job summary

Liverpool Inn Sure Hotel Collection by Best Western is seeking a dependable Night Team Member to support overnight hotel operations and ensure guests feel safe and well supported during the night shift. DBS check applies to this role.

You will work calmly and independently, following clear procedures, with opportunities to contribute to guest comfort and hotel security while providing general night-time assistance across departments.

Qualifications

• DBS check required; applicants with a criminal record will not be hired
• Reliable, responsible and calm, especially during overnight hours
• Experience in hospitality, customer service, or security is helpful but not essential

Responsibilities

• Respond promptly and professionally to guest requests and enquiries
• Maintain safety and security procedures throughout the night shift
• Carry out regular security checks across the hotel
• Provide general overnight support to hotel departments
• Assist with light maintenance or housekeeping tasks if required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night
• Check guests in and out when required
• Respond appropriately to emergencies, following hotel procedures
• Complete basic reports and handover notes for management

Job description

Liverpool Inn Sure Hotel Collection by Best Western

The Opportunity

We’re looking for a dependable and motivated Night Team Member to support hotel operations overnight and help ensure guests feel safe, comfortable, and well supported during the night shift.

Please note, you will be subject to a DBS check with this application. Anyone with a criminal record will not be able to be hired.

This role is ideal for someone calm, reliable, and practical—who understands that reassurance, routine, and quiet efficiency are essential to a positive overnight guest experience.

Key Responsibilities

• Respond promptly and professionally to guest requests and enquiries
• Maintain safety and security procedures throughout the night shift
• Carry out regular security checks across the hotel
• Provide general overnight support to hotel departments
• Assist with light maintenance or housekeeping tasks if required
• Set up meeting rooms and public areas as needed
• Serve food and beverages to guests during the night
• Check guests in and out when required
• Respond appropriately to emergencies, following hotel procedures
• Complete basic reports and handover notes for management
• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is well suited to someone who:

• Is reliable, responsible, and calm, especially during overnight hours
• Enjoys helping guests feel safe and reassured
• Is comfortable working independently while following clear procedures
• Takes pride in keeping environments tidy, secure, and well organised
• Has previous experience in hospitality, customer service, or security (helpful but not essential)

Hotel

Liverpool Inn

About us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.