Casual Receptionist

Doubletree By Hilton Glasgow Central; Glasgow; On-site; GBP 9,000 - 14,000; Part time

Benefits offered by this job

Discounts on food and accommodation

Employee Assistance Program

Free Leisure Club access

Annual social events

Free parking

Staff meals on duty

Uniform provided

Job summary

DoubleTree by Hilton Glasgow Central is seeking a Casual Receptionist to join our front desk team in Glasgow. If you thrive in a fast-paced hospitality environment and enjoy delivering warm, personal service to guests, this is the role for you.

You will support guest arrival and departure, handle queries with a smile, and maintain high standards of security and guest comfort. This part-time position offers a friendly team, staff benefits, and training to help you shine in a busy hotel setting.

Qualifications

• Passion and willingness to learn.
• Exceptional customer service to make guests smile.
• Ability to work as part of a team in a fast-paced environment.
• Competent IT skills for front desk tasks.
• Ability to work under pressure in a hotel setting.

Responsibilities

• Assist with guest check-in and check-out with a welcoming approach.
• Respond to guest queries promptly and professionally.
• Knowledge of room categories, rates, packages, and hotel services.
• Maximise occupancy and promote hotel services through up-selling where appropriate.
• Ensure adherence to hotel security, health, and safety standards.

Skills

Guest service

Team player

IT proficiency

Under pressure

Tools

Hotel PMS

Job description

Job Ref: AM15839

Branch: DoubleTree by Hilton Glasgow Central

Location: DoubleTree by Hilton Glasgow Central, Glasgow

Salary/Benefits: Competitive Salary

Contract type: Casual

Hours: Part Time

Posted date: 05/10/2026

Closing date: 05/11/2026

We have an exciting opportunity for a Casual Receptionist to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Passionate and willingness to learn
• Exceptional customer service - someone who can make our guests smile
• A true team player
• A competent level of IT proficiency
• The ability to work under pressure

The Role:

• As a receptionist, you will contribute to the cycle of the guest experience, providing excellent service from Check-In until Check-Out
• Assist with guest queries in a timely and efficient manner
• Demonstrate a knowledge of hotel room categories, room rate, packages and other general product knowledge
• Maximise room occupancy and use up-selling techniques to promote hotel services and facilities
• Ensuring a high level of compliance with hotel security, fire regulations and health and safety legislations

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

To find out more, visit https://www.klarenthospitality.com.

Situated a ten minute walk from the mainline railway stations, Glasgow Queen Street Station and Glasgow Central, a fifteen minute drive from Glasgow International Airport, DoubleTree by Hilton Glasgow Central is perfectly placed for exploring exciting attractions in the city centre and beyond.

From history to culture, and the best shopping outside of London, visitors can experience the heart of Glasgow a stone's throw away from the hotel. Catch a performance of Scottish Opera at the Theatre Royal, discover beauty and heritage at the People’s Palace, or immerse in arts and artefacts at the museums or galleries.