Operations Manager

COREcruitment Ltd; Greater London; On-site; GBP 63,000 - 77,000; Full time

Job summary

COREcruitment Ltd in London is seeking an experienced Operations Manager for a hospitality business. You will oversee a growing portfolio across sites, focusing on service quality, profitability and growth.

The role requires senior-level experience managing Area Managers or Operations Managers in hospitality, with a proven track record of improving product quality and customer experience. Based in London, you will report to the OD and influence the SLT as the group expands from 25 sites to 37.

Qualifications

• Senior Operations Manager with multi-site hospitality experience.
• Proven leadership of Area/Operations managers.
• Strong focus on service quality and profitability.

Responsibilities

• Lead multi-site operations to drive profitability and growth.
• Oversee product quality, consistency, and customer experience.
• Develop and manage teams across sites, reporting into SLT.

Skills

Operations management

Multi-site leadership

Hospitality industry experience

Customer service excellence

Job description

Operations Manager- Hospitality business, London £70,000

(ONLY apply if you are in an Operations Manager, Area Managers role at the moment)

A fantastic opportunity has arisen for an experienced Hospitality operator to join this smaller but currently expanding group based in London & Home countries with 25 sites, 7 in the pipeline, looking to grow to 37 sites, keen to grow. These sites will all have a great mix of entrainment, food and drinks! Great little business to put your stamp on and have an impact!

The ideal candidate will treat the business as their own but report to the OD for the group. The right mind set will allow for massive opportunities to move this business forward and report into the SLT, opening experience would be a bonus for this role, and coming from a leading London operator will be key for my client, these sites are all unique to the location, they are keen to speak to talent with some branded experience

Our client prides themselves on customer service and the quality products that they provide on a day-to-day basis. They take the heritage of the business very seriously and work on continuous improvement of all aspects with the customer as key! This being said, the business is evolving all the time, an exciting group.

In the long-term you will be responsible for improving product quality & consistency, increasing productivity, developing customer base and maintaining and increasing profitability across all areas of the business,

Must have excellent proven experience as a senior operator from the industry with Management of Area Managers / Operations Managers – Hospitality sector experience needed