operations Managers

Aimbridge EMEA; Leeds; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Hotel discounts portfolio wide

Staff meals on duty

Training and leadership development

Paid breaks

Gym access

Holiday entitlement

Job summary

Aimbridge Hospitality, at Hyatt Place Leeds Sovereign Square, Leeds, is seeking a Director of Rooms to oversee Front Office and Housekeeping. You will ensure a welcoming, memorable guest stay from check-in to check-out, lead a team of hospitality professionals, and collaborate across departments to maintain service and cleanliness standards.

You will drive guest satisfaction, optimise room inventory and pricing, and contribute to revenue growth through effective strategy and leadership.

Qualifications

• Proven experience in a managerial or supervisory role, ideally in Hospitality or a Front Desk environment.
• Strong leadership skills with ability to motivate and manage hotel team and implement strategies.
• Excellent communication skills with stakeholders, team members, and customers.
• Analytical and problem-solving skills to identify issues and use data for decisions.
• Attention to detail in reviewing reservations and data accuracy.
• Industry experience to understand hotel challenges and regulatory requirements.
• Good understanding of hotel systems such as PMS, booking engines, and CRM tools.

Responsibilities

• Oversee Front Office and Housekeeping operations to ensure guest satisfaction and smooth check-in/check-out.
• Lead and inspire a team of hospitality professionals and manage headcount and performance.
• Manage room inventory and pricing strategies to optimise revenue.
• Collaborate across departments to maintain service and cleanliness standards.
• Drive guest satisfaction, operational efficiency, and revenue growth.

Skills

Management experience

Leadership

Communication skills

Analytical thinking

Attention to detail

Hospitality industry knowledge

Tools

PMS systems

Booking engines

CRM tools

Job description

As our hotel's Director of Rooms, you'll be at the heart of our guest experience, overseeing the seamless operation of our Front Office and Housekeeping departments. You'll ensure that every guest enjoys a smooth, welcoming, and memorable stay from check-in to check-out. You'll lead and inspire a team of passionate hospitality professionals, manage room inventory and pricing strategies, and collaborate across departments to maintain the highest standards of service and cleanliness. Your role is pivotal in driving guest satisfaction, operational efficiency, and revenue growth.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other. At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'.

Hyatt Place Leeds Sovereign Square, Sovereign Street Leeds, Leeds, West Yorkshire, LS1 4BT

Requirements

• Proven experience in a managerial or supervisory role, ideally in Hospitality or a Front Desk environment.
• Strong leadership skills: Our operations Managers are strong leaders with the ability to motivate and manage our hotel team with extensive experience in creating and implementing strategies that drive success.
• Excellent communication skills: You'll have excellent communication skills to effectively interact with stakeholders, team members, and customers and able to present complex information in a clear and concise manner.
• Analytical and problem-solving skills: You'll need to have strong analytical and problem-solving skills to identify issues and implement solutions. You should be able to use data to make informed decisions.
• Attention to detail: You will have a keen eye for detail able to review reservations and ensure that they are accurate and up-to-date. You'll be able to identify and resolve any issues that may arise and analyse complex data
• Industry experience: You'll need to have extensive industry experience to understand the specific challenges and opportunities within the hotel and develop strategies to drive success. You should also have a deep understanding of the industry's regulations and compliance requirements.
• A good understanding of hotel systems-such as PMS, booking engines, and CRM tools.

As part of the Aimbridge team, you will have access to industry leading benefits that include:

Benefits

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Minimum of 30 days holiday
• Staff meals on duty
• Paid breaks
• Access to hotel gym facilities