Hospitality Operations Lead — Large-Scale Venue

clubrugby; Greater London; Presencial; Confidential; Jornada completa

Descripción de la vacante

Guinness Open Gate Brewery in London is seeking an Assistant Manager to support day-to-day operations of a large, multi-experience hospitality venue, ensuring exceptional guest experiences, safety, and service.

You will oversee licensing, security coordination, staff recruitment and training, and help drive financial performance while maintaining the highest standards across bars, restaurants, events, and brewery experiences.

Formación

• Prior experience running large high turnover hospitality premises.
• Licensing experience, preferably prior DPS experience
• Crisis management experience
• Experience managing and liaising with on‑site security teams
• Facilities and maintenance management
• Demonstrated experience of high level of standards management
• Able to work collaboratively across multiple departments
• Prior experience managing site‑wide health and safety and compliance

Responsabilidades

• Support day-to-day operations of a large, multi‑experience hospitality venue
• Ensure smooth delivery of services across bars, restaurants, events, and brewery experiences
• Maintain legal and community commitments (e.g. licensing, OMP)
• Assist in managing relationships with key partners, including Sodexo
• Support financial performance targets (P&L accountability)
• Aid in staff recruitment, training, and delivery of high service standards
• Help manage external stakeholder relations (e.g., police, licensing authorities)
• Support cultural, community, and event‑driven initiatives

Conocimientos

Hospitality operations

Licensing experience

Crisis management

Security coordination

Facilities & maintenance

Standards management

Cross-department collaboration

Health and safety compliance

Descripción del empleo

Guinness Open Gate Brewery in London is seeking an Assistant Manager to support day-to-day operations of a large, multi-experience hospitality venue, ensuring exceptional guest experiences, safety, and service.

You will oversee licensing, security coordination, staff recruitment and training, and help drive financial performance while maintaining the highest standards across bars, restaurants, events, and brewery experiences.