Hospitality Operations Director — Multi-Site Growth Leader

TipTopJob; Greater London; On-site; GBP 144,000 - 176,000; Full time

Benefits offered by this job

Annual bonus

Travel opportunities

Job summary

TipTopJob is seeking an experienced Operations Director to lead a large multi-site restaurant estate with national travel. You will report to the executive team and drive performance, guest experience and profitability across the estate.

The role requires a commercially minded leader who can develop senior teams, influence at board level and partner across People, Finance, Property, Marketing and Technology to enable long-term success and expansion.

Qualifications

• An experienced Operations Director with a strong multi-site restaurant background across a large and complex estate.
• Able to lead with a commercial mindset while nurturing people and culture.
• Thrives in ambitious, fast-paced environments with executive visibility.

Responsibilities

• Lead the operational performance of a large multi-site restaurant estate, ensuring consistency, commercial success and guest experiences.
• Collaborate with the executive team to shape the future direction of the business.
• Develop and inspire a team of senior operational leaders and foster a high-performing culture.
• Partner with People, Finance, Property, Marketing and Technology to ensure long-term success.
• Play a key role in openings, transformation and strategic growth projects.
• Build scalable ways of working to support growth.
• Be highly visible across the estate, coaching teams to deliver their best.

Skills

Multi-site ops

People leadership

Board level

Commercial mindset

Team development

Growth mindset

Job description

TipTopJob is seeking an experienced Operations Director to lead a large multi-site restaurant estate with national travel. You will report to the executive team and drive performance, guest experience and profitability across the estate.

The role requires a commercially minded leader who can develop senior teams, influence at board level and partner across People, Finance, Property, Marketing and Technology to enable long-term success and expansion.